Capital One Bank Canal St, New Orleans

If I could give this bank zero stars I would because that's the amount of customer service or respect I got after banking with Capital One for over 10yrs and having 5 accounts with them. Management was just plain rude and unwilling to help at all so I closed all my accounts, walked across the street and opened a new account at First Horizon bank who were more than helpful in addressing the banking issue I was having. I will NEVER bank with Capital One again and all the reviews of how awful Management is at this branch are 100% justified.

I was misinformed by one of the tellers regarding a deposit I made within the bank. When I went to clear up what happened and hopefully get a resolution the manager Michele had a rebuttal against everything I said instead of taking responsibility on behalf of the teller and tried to defend the company’s policy so heavily. There was no service recovery at all, no acknowledgement of the problem, no resolution and no apology first hand when addressing my issue. Manager was defensive against everything i said and the bank clerk handled the situation a lot better than she did. I truly got an apologetic vibe from the bank clerk and she did everything possible to handle my problem even though it was no way around the situation. Even speaking with capital one’s customer service, the manager acknowledge the mishap on the bank tellers end which the manager in the actual bank did not do. After my check finally deposits I will be leaving Capital One and going to a better bank.

The customer service at this branch is abysmal. Their ATM ate over $500 of mine and they couldn’t care less. I asked to speak to the Branch Manager snd she came out with a smug smirk in her face and was just as unhelpful and rude as the teller. When you manage a bank branch, treat your customers who just had their money stolen with more care and concern instead of being rude, unhelpful, and downright dismissive. I live right down the street and will drive out to Metairie before I return to this branch.

This bank is the worst bank to visit and they have very bad customer service in the drivethru

I tried to call this bank today to get some service on my account. I couldn't get anyone to answer the phone.

Very poor customer service. I tried to withdraw $ from the ATM inside the bank. The transaction was completed but I got no money. I went inside to ask for assistance and was given a form to lodge a complaint. I approached four tellers and none of them offered any real assistance. I was very upset. Capital One will not get my business.

Don’t use this branch. Third and last bad experience today. TL;DR banker knows we are in a rush, takes her sweet time helping us, including arguing with two other customers. Didn’t respond well to be reminded that we are in a rush. Just don’t use this branch.

Today I went through the Commercial Line at this Capital One Bank. My teller was Zianithia and she was truly AMAZING! Normally I wouldn't even go as far as to write a review but this city is seriously lacking good customer service. When you find someone who not only is good at it, but exceeds the highest expectations as far as customer service goes, you have to let people know. She was so kind and helpful. Although our interaction only lasted 3 minutes, at most, I was touched and very impressed. I hope this post reaches her so she knows just how amazing she is! Keep it up Zianithia & Capital One.. You are very lucky to have her!

Seriously bad customer service, the older white female manager there is rude, disrespectful, and racist. I am considering changing banks after speaking with her, as a Realtor I will be sure to tell all my clients to be sure not to use Capital One for their home loans.

Depostet a payroll check on Saturday. None of the money is available until Tuesday, then you get a small portion of it. A bigger amount is available 5 days later, but still not all of it. All in all, it takes 10 days for a normal payroll check to clear and become available. Who has 10 days to wait around for their paycheck?!?! Hate this bank!!!