Capital One Bank New Hampshire Ave, Silver Spring

Decline of services since taking over Chevy Chase Bank, especially the 360 iteration. Almost all perks eliminated for high-balance customers, untimely statements lacking detail, Fees for everything. Recently hacked...took 6 mo. to acknowledge fault and reimburse. Still haven't admitted breach of their security. Ease of telephone banking the only positive feature.

The ATMs at this location are 3 they don't have variety of bills only 1ATM machine provides 20$ notes the rest only 1's I don't know why. but this is very inconvenient other than that the cashiers are very professional and outstanding Thank you!!

Been banking here for at least 15+ years and love this bank. I left another bank who charged me for everything but sneezing! This place is like "Cheers" where everybody knows your name. I started a small business ten years ago this month, and they were so helpful and got me the right solutions that I needed.

The employees of this bank branch are polite and very friendly, helps to understand the most difficult banking situations. Customers interests will always come fist, I'm lucky to live next to this branch and use their services.

Max was a very very helpful with so much patience into helping us resolve my father's lost wallet. He helped us cancel and open a new account. He was a very descriptive and helpful employee.

Worst customer service ever form the manager on down !!

The people are very friendly. If you don't get there early to speak to a personal banker you might end up waiting a while.