Capital One Bank Ryan St, Lake Charles

Bank is clean and spacious. Staff member Monique (May 28, 2020 9:30am) is not customer service material. Her presence is rude and and she is lacking basic customers skill. Overtalking the customer, not allowing customer time to ask questions significantly dropped my interests in opening an account with her. Her demeanor is rude and unapproachable.

It’s a shame they can’t even answer a phone I can’t wait until I get all my stuff transferred to close that account! Zero customer service for years now and blame it on Covid!!

Branch employees are rude and the service to assist customers is non existent

Know wonder there are so many one star reviews. Thanks for letting me know about the Large fee for cashing there own checks after you give me back my check to endorse and ask for 2 forms of ID; plus they enforce other rules here that are not applicable at other branches. Ill I'll make sure to let everyone I know.

I genuinely don’t understand the point of this place. There’s no need for a brick and mortar location if employees will just going to repeatedly tell me to go to the app, website, or any of the assorted phone numbers for what I’m trying to work on. It’s not like I came here for the fun of it. The blank stares and general lethargy of the staff are equally frustrating.

Drive thru needs major improvements. Waiting over 45 minutes to make a deposit. Rude staff. Can we for the love of God get the line moving can we get someone else a little faster to work the commercial line. Such a waste of time and gas to be sitting in line for this long

Still has boarded up windows almost a year later and most of the local branches are being closed. Not a good time to be a capital one customer.

Why even care for customers!! I don't even understand why they have bankers if all they can tell you is to check it online!! If we have to do everything online then they don't have to pay the bankers they are absolutely worthless and rude!!👎👎👎

The hours are not conducive to a normal 8 to 5 work schedule. If the drive through could stay open until 6PM it would make a huge difference.

Only one branch open in Lake Charles..lines out the door to get anything done in bank. NO desk people to help. Everything goes to the 4 tellers that are open..time to find another bank!