Capital One Bank S Lakeline Blvd, Cedar Park

Capitol One is not a bank anymore, it has become nothing more than an ATM staffed by clueless and poorly trained staff. They are unhelpful and the "banking" experience as a whole is frustrating, to say the least. They need to offer at least some traditional banking options such as accepting checks for payments. Their hipster image isn't working for me. I can go to Starbucks for my coffee but when I go to a bank I expect to be able to do more than have an ATM experience! They have lost me as a customer.

On 2/8/2022 I was going to continue doing business with Capital One but not anymore. The female manager at this location is a rude micromanager. The original teller I was working with gave me the information I needed and I was awaiting for the appropriate individual from my organization to arrive so we could correctly transfer access to the account to myself. The female manager, whose assistance was truly not needed (because the male teller I was working with did an exceptional job), continue to demonstrate throughout our interaction that comprehension is not her strong suit (I.e. I asked for her manager’s contact information so I could file a complaint and she replied back “I am the manager”). Capital One may need to consider making sure their employees understand their chain of command, and reiterate that even managers have a boss. Capital One should consider doing a workplace study at this location especially seeing how it has a 2 star rating; but I digress. I now have her manager (Ryan) contact info and plan on filing a complaint. Lastly, she lacks professionalism as she rolled her eyes several times during our interaction. So instead of changing the name on the account, I withdraw all the money and I will be taking my business elsewhere.

I had a great experience and found customer service to be top notch at the Lakeline location. I am just glad to be able to talk to someone when I need even though so much banking is done online. The negative reviews seem to be from misaligned expectations. Been with Capital One for over a decade and won’t change. Thanks 360.

No tellers. Why even have a "branch" it's a glorified atm. Well definitely doing business at this branch or with Capital One. Jennifer Garner and her management please do better.... don't affiliate yourself with this company they're only dragging you down.

This branch location is good for ATM transactions only. If you need a teller or personal assistance with estate matters the closest branch is in Houston or Dallas. One would think a metropolitan area the size of Austin deserved better. I will be looking for another bank.

You are consider essentially but the branches are closed, not sure why but it is very frustrating since your online or so called call center is not able to help me with my banking needs. Spend hours online and on the phone and still had to go to PayPal to get something so simple than an international wire done. I truly should consider changing my bank, if you can't be there for me in a crisis I don't need you when everything goes normal.

Words can only minimally express the level of frustration I have with Capital One. Please note that this review is not for this physical branch location, but Capital One as a company. I'm posting here in hopes that the company can see it and make a change, and for any future customers that may read this. I'm also writing this on behalf of my brother as it is in regards to his card/account with them, however I was still involved in the whole process and he doesn't see the need to waste time on a review. I honestly don't either, but being someone that has worked in Customer Service, online retail, and with small businesses for years... I find this level of service appalling, and feel obligated to do my part to inform others. My brother has a Credit Card with a $39 annual fee. He was a bit upset about the fee as it's his only card with a fee, and he gets absolutely nothing for it. I asked him if he could call in to get it removed, as this is often able to be done in a multitude of ways, but generally with a bank changing the type of card or simply waiving the fee. This is a card my brother rarely uses, has never been late on, carried a balance, or had any other issues with. Initially our plan was to call when the fee had been charged, but we did not have time as a family member had fallen ill and required constant care until their passing a few weeks ago. Now with some free time we decided to call in to resolve the fee. We first called in and spoke to a front-line agent who informed us that there was nothing that could be done in their system. We get a manger on the line and were told the exact same things. There was no way to reverse the fee, to cancel the fee, to credit my brothers account, or to switch him to a different card type that has no fee. No options. Their wording was "nothing available at this time, but their may be in the future," and "he does not meet the requirements to change account types." We asked them to clarify what requirements were unmet. The response was "I don't know." After about a 45 minute call of back and forth, the supervisor agreed that this situation was ridiculous, but apologized as there was nothing he could do. He offered to look into this issue further and see if he could get more information about the requirements and call us back later. We never got a call back. Our next call later that afternoon was met with the rep indicating that there were no notes about our interaction with the supervisor. Pressed for time, we decided to pause there. A few days later my brother called back in during a time when supervisors were apparently unavailable, but the representative said they would have someone call him first thing in the morning when a supervisor came in. He agreed. No call, even after a few days waiting. Today since we were already in the domain, we decided to swing into the Capital One Cafe for a moment to see if maybe someone there could assist. Apparently the Cafe is only able to provide ATM and online/phone services, but we were told we might be able to get some help at the nearest location... in Houston. The people at the Cafe were nice enough though, but their honest recommendation was to call the 800 number again and speak to a manager. So later in the afternoon, we do just that... for the 4th time. We spent the next hour with a manager hashing out the same stuff and are met with the same unwillingness to help us. Absolutely NOTHING can be done. My brother has excellent credit, yet is unworthy of switching to a different card-type. My brothers information was leaked in the recent Data Breach, yet even this is not worth $39 compensation. Nothing is. Absolutely nothing. If you made it this far, I hope you'll consider avoiding this company. They seem to have good people, but their policies are utterly bonkers. Many other banks would have addressed this issue without a second thought. As a small business consultant, I will be advising my clients to avoid Capital One. I hope the company is able to change in the future, but that seems unlikely...

I have an emergency where I need to withdraw cash for several payments. No such luck in this branch. Someone at Capital One thinks that replacing tellers and bank professionals with some cheap tea is a good idea. Someone ought to tell them that Starbucks is where we go to get drinks, not the bank. The result is that the branch is useless. There is also a new limit on how much you can withdraw on a single day. Overall the service deteriorated. Time to consider another venue.

NOT A REAL BANK! They do not have tellers and you cannot withdraw cash except via the ATM. The person I spoke to at this "branch" actually suggested I goto Wells Fargo down the street. They need to make it more clear that they do not provide traditional banking services. Doesn't seem like any of the Capital One locations in the area do.

My call was picked up without waiting. Amazing. The teller told me every detail to open a small business account.