Capital One Bank W Airline Hwy, Laplace

horrible , simple as that, waited 30 mins , in the lobby and left , tried to call the branch . or the 800 number , it says go online ? they cant even take a phone call ?

This location has excellent customer service! A friendly, compassionate staff. I see low ratings based off of long drive-thru waiting times. That's because this branch gives priority to those that care to come inside for a face-to-face encounter. This I LOVE, & is the motivating reason I stay with this bank! These customers are generally elderly. I know because I go inside just for the wonderful customer service! Keep up the great work!

Friendly and professional staff and customer service at this location. I frequently use/visit the Destrehan location that is nearest my work more often, but this one is just as great & even closer to my house!

The far right side drive through ATM around the building took my debit card TWICE, and both times, “Sorry you’ll need to order a new one”. Never had that problem ever with any other banks or ATM’s

I’ve been having an account here for years and I only experience poor service from one employee, Cheri (I believe that’s how you spell her name). Whenever I get money or change she never ask if I would like my money in an envelope and once I do ask for one she places it onside my money and does not put it in. This is very rude because any other employee I went to never gave me these problemsz

this is the worse banks , I have three business account and personal account . looking forward to find another one soon.

often the drive through backs up with long waits and 2 lanes only, plan on 20 minute wait at least.

Not enough staff to take care of customers. Been in line 15 minutes and am still waiting.

They have an ATM inside that dispenses in $1's!!! Super cool!!

Great baking and great service. The staff is really nice.