Capital One Bank 5th Ave, Brooklyn

Going to the bank is great when you're putting money in but it's even better when you have customer service like I got today. Today I had the privilege of working with Thomas. Not only is Thomas extremely professional but a kind and loving person. He took a personal interest in me, gave fantastic service and despite the fact that the world is going through such hard times he had such a positive and upbeat attitude. I didn't recognize Thomas due to his newly grown beard or mask but it just so happens that he actually remembered me from coming to the bank 4 years ago. It's a privilege to meet people like him and I'm grateful to have been able to see him again today. Thank you so much Thomas and Capital One for employing good people like him!

Only have ATM's outside the bank and homeless people stand there asking for money watching behind your back for your money and password! Also its too cold for that AND one of the machines does not work!!! Closed at 12pm today couldn't even go inside for help. There are no other Capital One banks near to me! So frustrated.

Not that disability friendly past entrance for wheels. Always a line out the door, seating is so far inside you basically are being seen if you make it there. And to wait in line you wait in direct sunlight outside or inside of the large glass windows. The place is already hot inside in a mask in spring so avoid on humid or summer days.

They were very nice there, Very positive energy, bless me with compliments. Made my day😊

**7-8-16**This is an update to my last review. The people who work here are exceptional in the way of customer service and are genuine when it comes to being personable. The downfall here is that this capital one is ALWAYS understaffed. You'll have two people working and a line that is literally out the door. Every single time I come here it is a nightmare and I dread even the thought of having to use this branch. Again, amazing people, horrible wait times. Very good customer service, especially from, Thomas. Keep it up! One thing I'd like to see is the service become quicker. They're are very few tellers working at once which balls everything up. I've waiting up to 20 mins for a simple transaction.

Love the way they do their job plus great way of help