Capital One Bank Market St, Newark

I've had trouble with this company since day 1. Opened my account about a month ago (actually closer to 6 weeks it took 2 weeks to get my debit card in the mail, which seems excessive). I'm told I had to wait 90 days in order to link my account to external accounts (paypal etc), which means I couldn't access my company's pay day advance service when I had an emergency a couple of weeks ago. Every time I try to access my account online (either via the website or the app) I have to have a code sent to my phone to confirm my identity. It's a pain and there's no way to disable it (I even called customer service to ask). And there's limit to how many times you can have the code sent, and once you hit it you're locked out of your account (I hit the limit regularly because the app constantly boots me off and I have to re log in). And in spite of this extra security, my account was still hacked. Keep in mind its barely been a month since I opened my account. So now I have to wait on a new debit card (which if the first time was any indication it will be several weeks), I'm locked out of my online account, I cant link my account with PayPal or anything to access my money (remember, 90 days). And now to top it all off, the only branch within walking distance to my house is temporarily closed so I cannot access my money at all. As I said, nothing but problems since day 1 and I'm seriously considering taking my business elsewhere

Called and spoke to Lewis in Customer service and I was very impressed by the way he was so professional and knowledgeable in answering my questions.

This is a small banking center but the staff here provide a great customer experience. Everyone from security to the branch ambassadors are courteous and very helpful. Special thanks to branch ambassador Yadira J for providing us with excellent customer service today!

You know with most banking and business being done online, it would have been more than convenient for me to open up my Capital One 360 Savings online, in the comfort of my home. But sometimes you just need that face to face contact, to let yourself know that you are human, and this is how humans used to do business before the internet. Before apps. Before the phone. Yasidra was the reason I came in to Capital One and she is the reason you should go in as well. Customers sang her praise in the reviews online so I decided to go in to see for myself. I called earlier in the day and she was so patient on the phone. She said come in and she would help me. When I got to the bank she greeted me warmly. I had a nice cup of Keurig coffee and that warmed my spirits. She patiently walked me through the tablets prompts. I linked my credit card to my new saving , made a deposit, and was done in less than 15 minutes. All of my questions answered. What a professional. What a kind and sincere person she is. Yasidra thank you for making my Tuesday special. The reviews pegged you right. But be kind because kindness is you. The reviews will just go to serve as a compliment to the beautiful person you present to the world each day.

10/30/2020, I went to capital one bank in ironbound newark to open personal account. She told me you have visit our website online. I told her want your help to open account. We can't help you right now. She's say again visit our website to open account by your self. I told her ican come tomorrow to get help. She told me we can't do it. It's worst bank what have used.

Staff and management are very friendly and professional. The bank's design is terrible. The parking lot is too small. There is only one drive up teller lane. It is never staffed. When you pull up, you have to wait for one of the tellers to come over and take care of your transaction. To make matters worse, the only ATM the branch has is in front of the drive up teller lane, meaning there is one lane for both the drive up teller and the ATM.

Excellent Customer Service skills, you can tell that they wanted to help even when being very busy. Coffee machine is awesome, a lot of choices.

Lisamarie and her colleagues are super super helpful in setting up my new account. Keep up the good works and thanks!

they hagged up on my face and couldn’t help me at all in person, chat or phone call .

I have a buisness account with these fools, counter folks are ok, but the Desk clerks are just damn horrable and slow, what happen to Maria?