Capital One Bank Lee Jackson Memorial Hwy, Chantilly

One of worst bank, worst customer service I’ve ever visited. None of Their employees are able to solve any problems related account. I’d suggest avoid this branch. Very unprofessional.

I hardly ever need to go to the bank in person but this time I needed a certified check. It was my first time at this location and I find it very convenient. Parking was easy, plenty of spaces available. I was greeted right away and didn’t have to wait at all. The associate assisting me was very nice and patient. She even suggested I call the settlement company to make sure all the information is correct and assured me there was no rush and just to take my time. I appreciated that. She even congratulated me on my new home purchase. It’s rare to see such a good customer service these days.

Bad customer service. No employee is on platform . Managers sitting on his office door closed. Lot of people waiting, no place to sit and wait. I came to add my daughter to my account, I was told I couldn’t. No other option was given to me but to close my a/c And take money to any other bank. I approached the manager, he appeared uninterested in resolving the problem.

Excellent and quick service. I thought it was awesome that they were able to look up my account info just by scanning my driver’s license. I’ve never seen a bank do that before, and it was way easier than having to find it and fill out a deposit slip. I just handed over my license, handed over my cash, and was on my way. As a former TD customer, I couldn’t even believe how fast it was. Banking here was a joy and I’ll definitely recommend this bank and this branch.

They try to make everything online, and when called they say you have go to the local bank - just for "asking" details for a simple thing...Irony and ignorance at one place!!

One of the most disorganized places I have ever been. Considering it is one of the only branches with physical tellers in the area, you would think the customer service and attentiveness would be better. When I arrived there were at least 10 employees whom were not helping customers, yet it took me 25 minutes to be called. When I was finally called the only response anyone could give me was, " We can't help you". Long story short, my wallet had been stolen from my car that morning, which had my bank card, and valid ID. The only other ID I had expired exactly 2 weeks ago. Disappointing that they couldn't help me at least cancel my check card to avoid any fraudulent charges.

I take care of my elderly moms bills through her acct at Capital One. On 8/6 I made a terrible mistake and paid the wrong company 1,430.04 thru her online banking. I realized the mistake a couple of days later and tried to stop the bank check. It didnt work, I then put a stop payment on it. Nothing happened-nothing credited back, but they did take the stop payment fee of course!. I tried to call a couple of weeks later when I got the check returned from the payee i accidentally paid, and I was to simply mail it to a PO Box in NC and they would credit it back to the acct. That never happened so I had my mom with me and walked into the Chantilly office and spoke to Andrew Clark the bank manager know what happened and that we just want the $ credited back to her acct. He assured us he would look into it , find out where i sent it in NC and either way he would make sure it was credited back to my moms acct in a couple of days. That was 9/25. Then I finally got the paper check back from the PO stating that the PO Box didnt exist that i sent it to in NC. I figured I might have written it down wrong. I then call Andrew Clarke to tell him I got the check back in the mail and he said it would be great if i just mailed him the check (Im still baffled as to why all of this was taking so long because most people arent lucky enough to get a check back- they just stop payment on a check and as long as it hasnt been cashed the bank will just credit it back to your acct!) He said he would call me as soon as he got it. I mailed it from Va to Va on 10/15 figured he would get it on the 16th or 17 and surely call me OR better yet just credit it back to my moms acct but no call, no credit. I then called on Oct 25 and he said they JUST got it and he was working on it???? I asked him why this is taking so long? He said that if I hadnt stopped payment on it, he could have credited it back a lot easier and that he is working on it. WHAT??? I stopped payment on it on 8/8/19 and my 85 year old mother STILL to this day does NOT HAVE HER 1,430.04. The bank took it out of her acct the day it was issued and no one has cashed the check BUT she STILL doesnt have her money back almost 90 days later!!! I would take all of her $ and open an account at another bank if I had the energy to go through all of her "auto pays" and transfer them to a different bank! Maybe she will NEVER get it back with no explanation why-then we would have to go to court. Maybe I should just call 7 on your side (just thought of that) there is no monkey business going on, they just havent got around to crediting it back to her account! Such BS!

I'm not sure if this is a bank standard now but I brought my coins here to deposit in my account and they said they don't accept loose coins anymore, it has to be wrapped in a cardboard that has label on it. I had my coins organized and separated by unit. Most of the transactions now are done online and less people go to the bank than it used to be which means physical banks has less to do now and they still took the only thing you can't do online or through the atm out of thier work. Don't make coins anymore if you will not accept it.

One of the few branches in NOVA with actual tellers, so expect a wait time. No restrooms available for customers, which is too bad. Clean, and the staff seem nice enough. Ask for Nancy T.! She's so helpful and kind.

This location has extremely tight parking so please be careful. The branch itself is extremely clean, and the lines are very long even though they had several tellers working. It’s a bank so I really can’t complain