Capital One Bank Shady Grove Rd, Rockville

Simple deposits at drive-thru take 20 minutes to be serviced. Horrible customer service

Came here to open a small business account today. I filled out an interest form online to make sure I had what I needed. The email told me I could stop by at anytime to get set up. When I arrived with my belongings (after finding a sitter for my disabled wheelchair bound kid) I was met with one other client in the bank and at least six staff members. I was told that I can’t open an account because I didn’t make an appt. however no where on the website does it say you have to make an appt, and the email inquiry I sent also didn’t say I needed to make an appt. they didn’t care that the email didn’t give this information nor did they care that I went through a lot of trouble to get there. It’s fine, I can open an account somewhere else. I generally only use my personal account to do zelle anyway but needed a business account now that I am getting larger deposits. Other banks offer that feature as well so I’ll shop around.

These guys are great. I've known them for years. Today, they gave me a hand-sanitizer dispenser for my business for free. Loved it! Thanks you guys! I'll be back to see you. They also have classed up the typical refreshment scene for a bank. These guys have M&M's you can grab with a spoon plus nice mints in wrappers. Thank heavens here's a bank that's moved on from the typical suckers and lollipops they give out all the time. It's refreshing!

The teller abused my card and the only thing she could say was sorry. I had to get a new card.