Capital One Auto Finance Dominion Pkwy, Plano

I dont like the customer service here at capital ont auto finance its not Personal .I have someone on the other side of the world that hardly speaks english trying to assess me . I dont like the 3 partying payment plan they use they charge 7$ to pay my bill online .They need a good CEO ..

They keep taking my car pppayment. And turn around and say they never received it. But, my checkings account says otherwise. That's all they do is lie to customers and rip them off. I will never tell a person to do business with them at all. And, a few people that I know says the same thing.

Wondering if the show of incompetence is a things to come. I had to receive a call to complete the finance process which in itself was not a problem. the problem comes from them calling me again to complete the same process because the first person I spoke with failed to put what she did in her notes. Now I asked to speak with a supervisor, but got the "he's in a meeting" so we'll see how this goes

I called about a business matter regarding a mutual client. Our client was conferenced in on the call. BIANCA was extremely rude and she kept cutting me off. She obviously did not understand the situation because her response had nothing to do with this situation. She kept telling me, I didn't need to keep telling her the same thing over. But she did not allow me to explain. I asked for her supervisor. She placed me on an indefinite hold and a supervisor did not come to the telephone. I called back and got a Rep. Nimpha who was extremely knowlegeable and professional.

How do you do a zero star rating? I have been trying to get a hold of them to figure out what to do about my deceased father's car, and can not even get through to speak to someone. It is either busy or just rings and rings until it hangs me up. This is absolutely terrible business.

Why does it take a week plus and I still have not received a copy of my payment history that I need desperately! Why the hell can't I talk too someone who can speak ENGLISH, I am so sick of speaking to people that speak Indian. I've tried hanging up and calling back and I still get someone who speaks Indian!! They get NO STARS FOR SERVICE!

Over TWO hours trying to get ANYONE on the phone in the US as your call center in the Phillipines cannot help me. This is the WORST customer experience I have had in my life.

Holding payments so that your customers are incurring more interest is something you guys got in trouble for in the past. We mailed a large payment in and were told over a week ago that it was physically there and would be posted. Going on three weeks now and still not posted. This is causing daily interest to build on the loan.

By far the worst customer service. Starting with dropped calls, almost limitless transfers on the phone, and lastly condescending resolution specialists.

Absolutely horrible customer service. Melonie who works at this location either needs receive more training on better customer service or find a job where she does not work with customers. Her attitude is significantly disrespectful and apathetic. I am appalled.