CapEd Credit Union Cheney Dr, Twin Falls

Thank you for taking a moment to let us know about your experience, Paige. We are sorry that your experience has not meet your expectations. We currently are experiencing higher than normal call volume and response times have increased. With that being said, we are trying to get back to our members as soon as possible. We now have a new feature where you can save your place in line so we can give you a callback. Also, we do accept other forms of payments that do not have any fees and we’d be more than happy to go over those options for you over the phone at 208-884-0150.

Thank you for letting us know about your situation, John. Normally the lien release is sent shortly after a loan is paid off and we want to work with you to figure out why you didn't receive that. We have arranged for one of our specialists to follow up with you to work on a resolution.

Hello Roper, Thank you for reaching out to us about your loan concerns. We apologize as it sounds as though you were not advised of the methods available to make a payment without charge, including ACH, check payments, or visiting any of branch our locations. Fees only apply with use of a debit card. We would like to do everything we can to improve your experience and would be happy to speak with you about your options, so that we can find the best one for you. Please feel free to reach out to us at (208) 884-0150.

We apologize that you have been affected by the longer-than-normal wait times. To help improve our service, we've implemented new ways for members to contact us so that we can assist them more efficiently. These new methods include the option for members to contact us online at www.capedcu.com using the "Let's Talk" live chat/video chat feature, and the option for members to text us at 208-884-0150. We appreciate your patience and understanding as we work to assist all of our members as quickly as possible.

Thank you for reaching out to us about your hold times. We value your time and want to make sure you are receiving the best possible service from CapEd. Please give us a call at 208-884-0150 ext 6053 during business hours and one of our account specialists will be happy to assist you with your needs.

Hi Eric, Thank you for leaving us a review! We are happy to hear that withdrawals and deposits have been a smooth process for you. We hope you have a great day and look forward to our next opportunity to serve you. Sincerely, CapEd Credit Union

We apologize that you have been affected by the longer-than-normal wait times. We have implemented new ways for members to contact us so that we can assist them more efficiently. These new methods include the option for members to contact us online at www.capedcu.com using the "Let's Talk" live chat/video chat feature, and the option for members to text us at 208-884-0150. We appreciate your patience and understanding as we work to assist all of our members as quickly as possible

We are very sorry you have been inconvenienced by fluctuating branch hours. The impacts of COVID-19 exposure on branch staffing has made it very difficult to maintain consistent operations. We are very diligent about noting branch and/or lobby closures on our website, www.capedcu.com/locations, and recommend checking this site for most current and accurate information. Thank you for your membership!

Mike, we appreciate you taking the time to let us know about your experiences with the staff at our Twin Falls branch. We'll make sure to forward along your praise to our team there.