Canandaigua National Bank & Trust West N Main St, Honeoye Falls

I have been coming to this bank for over a year and a half to make my car payment every month. Two days ago, I Went to make a payment, unbeknownst to me my license had expired on my birthday, March 24. would not except my car payment! Talk about trying to make people’s lives easier throughout this pandemic, it’s definitely not happening at this bank.

Made an appointment to meet with the branch manager and when I showed up no one was even there. Plenty of other banking options with better customer service. If you want a local bank go to five star.

Extremely friendly and knowledgeable staff! They recognized us by name after just a few visits to discuss a mortgage. Included free services for financial planning and setting up life insurance which we made use of and were very pleased with.

Purchased a used car and this bank ended up financing the loan. I kept the account in perfect standing for years. Then I was in an accident and the vehicle was totaled. I thought my insurance company was going to pay off the loan, and I would owe my deductible to my insurance company. Well, my insurance company payed off the loan, minus the deductible...so that apparently I owe my insurance deductible to the bank. That would have been fine, except that no one told me! So this bank waits until I'm more than 30 days overdue on my loan payment to call me and see what was going on. As soon as I became aware of the situation, I immediately made payment in full and satisfied the loan. Despite these very unusual circumstances, and despite my immediately taking care of the issue, CNB refuses to remove the late payment listing from my otherwise perfect credit report. Will never do business with CNB again.

Love everything about this bank. No matter what branch I go into I get great service.

Always helpful....have banked here for years, and always feel that the staff goes out of their way to be helpful.