California Credit Union S Barranca Ave, Covina

RIDICULOUS is the only word I have to describe this bank. I've been banking with them for about ten years after leaving Wells Fargo. Today, I went to them because I am seeking employment with a company currently working remotely because of COVID restrictions. I just needed someone in the bank to verify who I was and sign paperwork verifying my social security card and state ID, the same documents I had to show when I first opened the account. I had an email from the employer (a big & reputable employer in Southern California) stating that the verifier could be a banking representative; I just had to send them the representative's contact information. The manager said they could not sign off on a form stating I am who I say I am. I have to stress again that it was a form verifying my identification with my state ID and social security card, THE SAME DOCUMENTS I HAD TO PROVIDE WHEN OPENING AN ACCOUNT!! The manager even told me that I probably had to go to a notary to get the information verified and sent me on my way. The bank has a notary INSIDE OF THE BRANCH, but she did not direct me to that person. For clarification, this was not a form that needed to be notarized. The ineptitude and lack of willingness to help a customer with a banking and line of credit with their bank are infuriating and ridiculous.

The absolute worse bank I’ve ever banked with! They have one branch for the whole inland empire!! And when you try using their ATM it is always out of order! I have bills I have to pay and can never have access to MY!!! money

Great bank and the staff are always helpful. They are willing to assist you in any way possible. My mom has been with California credit union for as long as I can remember and even the employed are friends with her. Mask are required and there are plenty of sanitizer dispensers.

This review is strictly for the Assistant Branch Manager, Martha Maldanado. I came to this Credit Union a year ago because I was displeased with the bank I am currently with. I was treated kindly by the other Assistant Manager that was there at the time and told if I ever have a problem to come to her. I decided signed up for a credit union because I was told they were more friendly than the big banks, but Martha has made me feel otherwise. Over the course of time, I have been having my auto payment be directly taken from the account and have used my debit card very rarely. I recently signed up to have my direct deposit switched to this credit union as well and seeing as though I was going to use this credit union for my primary banking needs I decided to sign online to check the account since I hadn't since opoeing the account last year. To my surprise it was overdrawn hundreds of dollars. Upon going to the branch and speaking to Martha she said all she could do is waive 2 fees leaving me still with an very overdrawn account. She stated that since it wasn't the banks fault she couldn't do anymore. I told her I had worked at a financial institution many years and I knew how things worked and told her if I received any kind of notification I would have taken care of it sooner so it wouldn't have gotten to this point. In the end she basically sent me on my way and was not interested. Her customer service and retention skills were like none other that I have interacted within that institution and her skills (or lack of skills) is the sole reason I will soon be REVERSING the direct deposit I set up last month and will be closing my account.

Checking account and saving accounts are very low in interest rates.... come on California credit union pick it up! You are dropping the ball very badly! Take a look around and see what you are up against. You can do it. Manage your finances a little better I believe you can improve and bring value to the customers which in return give you more value.

OMG, does the right hand ever know what the left hand is doing??? You call a CCU 800 number and no one knows what other departments have noted on your account, they place you on hold FOREVER to try to find out, only to tell you, you need to speak to the member service department so then you get transferred only to hold for 20-30 minutes....PLEASE GET IT TOGETHER PEOPLE...stop blaming each other and get it together, everyone's time is valuable.

Don't trust the ATM machine outside of the branch. Went to make a deposit and the ATM machine's cash reader stole $200 cash. Its been almost 2 weeks since and I have not been able recover my missing money.