California Credit Union Rosenell Ter, Los Angeles

This bank is useless! When filing a dispute, they make you jump through fire hoops. They give you a temporary credit, but when your claim is over, they deduct the money from your account with no warning regardless if you won or not. I've asked about business accounts. They respond to me as if I'm not capable of owning a business. They make it seem as if I can't handle it. I've asked for small amounts of credit. They don't offer that. I tried to refinance a new car. It didn't qualify. The reps are tired of us. I make them do their jobs. One guy completely ignores us because he didn't understand my complaint. I had to explain the situation to three people, show pictures, and fine comb my account history to prove to them I was right, before they would even tickle my complaint. I won my $900 back seven months later. Now they deducted their temporary credit from my rent money. Now I have a late fee on top of rent. Mfrs!!!

Always a pleasure to give into the bank, the tellers are always very pleasant.

Moved here from the "Big Players", best move ever-breaking up with my banker bf Chase, and stopping that 4 horse wagon from running off with my mortgage payments!! Our experiences with CCU have always been amazing and very professional!! Having the convenience to go to any 7-11 or other credit unions to use the ATM is so convenient. Plus, can't beat the Zelle, electronic check deposit, bill pay and the ability to connect outside accounts is invaluable!!! I love this credit union...wayyyyy better than traditional banking!! Although they cater to teachers, you can join if you know someone in education. I took my sister to join! One more thing..if your card stops working for some reason you can ask them which branch can give you same day service. We had that problem and we went and got the the card replaced that day!!

Called previously to see if they would be open for a new account. Closed my business, drove all the way down there just to find out its a CU for Teachers Etc. The "banker" didnt even greet me properly before she was trying to rush me out of the door. based on their Customer Service I'm glad I got the early warning signs. I'd rather pay to get good service!

Great people and a excellent service! I am a 20 year member.

It's stupid to stop being a customer because you can't access the ATM at this branch after 5pm, since you can literally use the ATM at any 7-Eleven FREE OF CHARGE, most of which are accessible 24 hours a day. The bank has about eight branches in total in all of L.A., why would you want to use the ATM at a specific branch when there's 7-Elevens everywhere? I love this bank, and I love their service.

This Bank has much to offer,Check it out! And if you are going a financial rep. I suggest you just go to Brendon Doyle. He treats everyone equally, has a pleasant smile and handshake. Understands the customer and makes the experience very enjoyable. He should be training the staff there in my opinion. He is very qualified.

For those of you who seem to be confused, this is a Credit Union, NOT a bank. Credit Unions are collective organizations where depositors are share holders, members in the organization, i.e. the Credit Union members OWN it. There are Credit Unions for Fire Fighters, Credit Unions for Police Officers, for Longshore Men, for the University of Southern California, and so on. Credit Unions tend to align with a particular associations or areas of expertise. Those who participate in a Credit Union join other similar folks as the owners served by that credit union. This one serves Teachers and other school employees. It is not a faceless, anonymous mega corporation out to rip off depositors as many ways as possible. You know, like the big guys who were "Too big to Fail!" The BANKS the rest of us, including Credit Union members, bailed out of the financial mess they'd put the whole country in. Rather than grumble and mutter, "there ought to be a law," look around. There's probably a Credit Union you qualify to join. Ask at your place of employment. You're H.R. staff ought to know, and ask fellow employees. In over thirty years as a member of this Credit Union I have only one complaint. Can you say that about your bank? What is my one gripe? They closed the closet branch, so now, when my classic car isn't operable (often, like this morning), visiting the branch requires long bus rides and transfers. Once I get there, by bus or car, I am always treated with the courtesy and respect I RARELY received from the Stage Coach bank I used for 15 years prior to shifting to the California Teachers' Credit Union, as was the name then. The choice is yours, but don't blame credit unions if, for bias known only to you, you've chosen or want a bank.

There is a male employee that disrespects customers. He is a senior, short, and bald. He likes to make scenes and yell at customers. Because of him I closed my account.

My son and i have been members for minimum 20 years. He received a new atm card cuz it was due to expire. He tried to activate it at least 6 times. Didnot work. So he called CCU to see whats up. In short, he was told he was being sent a new card however his old card would work til end of the month. Well he TRIED the old one 3 times over the weekend. THE CARD WAS DECLINED 3 TIMES. Mind you the acct has funds. He has never had insuffient funds!! It is the beginning of the month, he cant pay his bills or buy food because of the incompetence of CCU. THIS KIND OF ERROR SHOULD NEVER OCCUR!!!