Caliber Home Loans - Tim Cooper Sierra Sunrise Ter, Chico

I tried to conduct a mortgage loan with Wendy Peters. She rarely returned phone calls and would only text message at her convenience. She was often rude and demanding. I went to another lender and got quick and complete service.

Wendy tried to pretend she was a specialist when it came to first time home buyers. Unfortunately Wendy was a no-show for an appointment and never bothered to return calls or texts to get things started.

Working with Tim and his team at Caliber was fantastic! From our first phone call all the way through close, Tim combined technical knowledge with fantastic customer service. He was easy to get a hold of, prompt with responses, and willing to take time answering my questions. On top of that, they didn't request the same documents over and over as some other companies do, making this the smoothest refinance I've experienced. I look forward to working with them again, and will be referring family and friends. Thanks, Tim and Caliber Team!