Caliber Home Loans Inc Cypresswood Dr, Spring

With us being first time buyers, having a dedicated team we could reach out to for all our questions was very reassuring. When things got tricky with the purchase of our home, it was great having a team that took the lead to lobby for us. Especially in a tough situation that was out of our hands. We were very pleased with the service we received.

Going into the housing market I knew it was going to be challenging especially how the current market is. From house prices skyrocketing to interest rates spiking back again, investors with cash offers, and bidding wars on every house. Yani has managed to make the loan process simple and smooth. Yani provided me with great communication throughout the entire process also advising me on next steps. I would strongly recommend Yani and the Caliber team to anyone who is ready to purchase a home. Overall above and beyond service. Thanks for everything

Have been their customer since 2016, to buy or refinance, this is the best lender. You can’t so wrong with Caliber!

Tori made our experience so easy by communicating extremely fast and well. She was so sweet and polite. My husband and I really enjoyed working with her.

After Hurricane Harvey hit, Caliber offered us a Forebearance Agreement for a 6 month term. Wow! We thought they really care about their customers. WRONG. REALLY WRONG. When we reached out to them in month 6 they stated the agreement did not have the proper signatures & that we owed 6 months of mortgage payments NOW! We had the documentation & sent copies several times but naturally they didn't get them, couldn't find them & so many Caliber tactics it was ridiculous. We hired an attorney and not even the attorney could get the situation handled. We lost our forever home for 24K & then at the auction we watched Caliber buy OUR house back. There was no bidding, their representative showed up & that was that.. The moral of this tragedy, NEVER EVER USE CALIBER HOME LOANS. We are 4 years down the road with a foreclosure on our credit at retirement age renting a 100 year old half farmhouse with added on half newer build & still fill totally destroyed. Caliber doesn't even deserve 1 star.

My experience with Caliber Home Loans was phenomenal. The entire team was knowledgeable and professional. Marette went beyond what was expected to ensure I was updated through out the process and was available to help with any questions or concerns. She explained each step in detail and made me feel comfortable with buying a home. I look forward to working with Caliber in the future and highly recommend their services to anyone who is purchasing a home. Thank you Caliber! Awesome Team!

I would like the say thank you to Sherri for helping me refinance my house, save me 15 years, I can retired early. She’s the one , pick up her phone anytime for any concerns .I have no word to describe her . Keep your spirit up and your honesty and always make your customers happy like you did. Thanks again Sherri from caliber

Kayla Rucker went beyond our expectations! She worked hard to get us the best interest rate and more. She kept us updated throughout the process of buying our new home. It was a difficult process because the sellers were not easy to deal with. We can’t say enough how thankful we were with Kayla’s dedication to us. She’s the best loan consultant in Texas! Thank you Kayla and Caliber Home Loans!

The Caliber rep was scattered. We locked in to a 2.8% refinance rate. We had to pay for an appraisal and $50.00 processing fee. She strung us along for 3 months asking for different docs every couple weeks. The day before our signing she called and said we needed a new survey of our property, which we had provided early on. And wanted us to pay for it. This was the worst experience we’ve been through of many past mortgage experiences. We finally backed out. No refunds on any of our money. STAY CLEAR!!!

If you are looking for someone you trust STOP RIGHT HERE! Don’t look any further! YANI is your girl! She is the cream of the crop and her company provides you with the best customer service! You won’t regret it! My experience was easy, smooth, and stress free. I was treated like family and I always got quick responses. Don’t waist anymore of your time! Use Caliber Home Loans!