Caliber Home Loans Bothell Way, Bothell

I have completed two home purchases with the assistance of Caliber Home Loans, and the most recent was with Team Allen. The process was absolutely flawless, even with his team being in Washington and me in Arizona! I would highly recommend them to any person looking for a new home purchase or to re-finance an existing mortgage.

Duane and company were so prompt in answering all of our questions. All fees and transactions were all transparent. Made the whole process so easy for us first time home buyers.

Best lender around, they beat everyone when. I was getting my loan back in the day and they did it again for our refi. I shopped around a lot for the 2 transactions and they provided the best offer and service.

10/10 recommend Doug and Julee. Their whole team is easy to work with, and they’re all incredibly friendly and very responsive. We recently refi’d and I wouldn’t want to work with anyone else.

Worst customer service ever. Unresponsive brokers who don’t return calls. Try any of their office phone numbers - it goes straight to voicemail. Their Bothell office was closed but there was no way to find out without wasting my time going first. I even attempted a direct call to a specific broker. The assistant, sounding like his daughter, introduced herself as his assistant, then cut off or hung up after 5 seconds. No return call. My return call resulted in, you guessed it, another voicemail. I guess I should be happy I wasn’t blocked? Imagine relying on these folks for anything.

Refinancing a home loan is always a tedious, stressful experience ... even more so during these days. Julee and Natalie were always available to answer questions and they guided us every step of the way. We would highly recommend Moore Than A Mortgage and Caliber Home Loans for any of your loan needs.

The process was great. We received regular updates and with this being our first home purchase it really made the process simple. Caliber homes managed everything along the way.

As a first-time home buyer, Team Buckles are with us along the way. Providing us with information and guidance as we educate ourselves with home buying. The team is very responsive and patient and you won't feel rushed into making tough decisions.

Our Refi-loan process with Erin really went beyond our expectations! While we had a few hiccups- (an ER remodel after a pipe bursting in our only bathroom) Erin was able to pivot, educating us, giving options, all while cutting costs and making sure that we closed in time for an unplanned once-in-a-lifetime vacation. She was able to get the loan closed and funded prior to our leaving so we had 'no hurry no worries' in Fiji! She answered our numerous questions with professionalism and integrity. When the loan closed and our first payments got alittle wonky between the old/new mortgage companies, she promptly got it sorted out even when it was NOT her area of expertise. We truly feel like part of her family now and would recommend her to ANYONE looking for help with mortgage needs! Thanks again, Erin!!

Duane and Caliber Home Loans did an outstanding job of presenting me with many options, including the one that was a perfect fit for my family. All my goals were achieved and done so in a timely maner. I will not hesitate to recomend Caliber (and Duane) to anyone who is in need.