Caliber Home Loans Emrick Blvd, Bethlehem

I am so fed up with the lack of customer service from this facility. I reached out to them back in July 2018 when I was going through the process of buying a home and considering getting a mortgage. At the time I was working with them and handed over ORIGINAL IRS documents to go fourth with the process. I was denied with very little help or information on what to do. Since July I have sent numerous emails on retrieving my documents to a man named Rocco and have had 0 reply till now and its March 2019. As of now I need my documents to file taxes and I mentioned to him I did end up buying the home and closed in July. The response I got was along the lines "how did I do that without having my paperwork". It is none of your buisness first and for most on the route I took on buying but I ended up paying the house off right away. But as of now responses I got was he cannot find my paperwork and yet again my emails are going unanswered. Do not use this place under any circumstance. You will be treated poorly go unanswered and left in the dark. They do not care about the customer or helping them and they clearly do not care about important personal financial documents because they tend to go up missing. By all means use a different mortgage company because here you will not be treated fairly as who knows who has my personal documents.

Definitely recommend! Made the home buying process so simple. Especially in the world of covid where everything up until closing was able to be done electronically.

Being a first time home buyer, not knowing the process of it all, it was very easy get in contact with them if I had any questions. Whether it were through email, call or text I'd always get a quick response from them.

Renee Kukowski is wonderful. I recommend her to everyone for your mortgage and refinancing needs. She takes care of you and works with each step of the way.

A smooth process the whole time. Very knowledgeable and very easy to work with. Didn't matter what time I would bother with a question, fast response and turns out better interest rate than anyone else I worked with.

We received excellent service from Bashir Kadi throughout the entire mortgage process. Bashir offered timely, efficient, professional service and answered all of our questions patiently.

Professional, knowledgeable and personable. We had a great experience with Caliber Home Loans. Thank you.

Rocco and his team were great. We got an interest rate we were happy with and able to close/ settle on the house in a very timely fashion!

Very helpful staff and very quick with responses even during the COVID-19 pandemic. Bashir and his team made my first time home buying experience easy, and pressure-free.

John Capehart and Holly were great to work with, and got my loan moving along and approved in month! I highly recommend working with them!