Cadillac of Laguna Niguel Camino Capistrano, Laguna Niguel

Staff was extremely professional! Answered all my questions. Helped me pick out the perfect vehicle. I will for sure go back to this dealership for my next car.

Very disappointed in the service dept., more specifically Tony. Courtesy car wash was sub par... had to go back to get detail to remove snow and ice grime. Detail was superb, when I finally got to speak with them... Gibney was very helpful, provided simple and straightforward solutions.

Stellar experience and service. John Clune, Jackson Smith, Brian Carpenter and Matt the General Manager were great. Good family environment with good vibes and great connection. They went above and beyond the call of duty to handle and fix anything that needed to be handled. I can't elaborate enough how happy my fiancee and I are about the experience and our beeeeeeautiful and rockin new carbon black cadillac coupe. thanks guys for everything. You guys are top notch!!!

Mr. Cameron Allen: You have taken Allen Autos customer service to a new / now / higher level. We are so grateful for your intervening and solving our problem 100% to our satisfaction. You and Allen Autos are the best and have earned our return. Thank you and our best regards, Dick and Jeanne Broadway

Love this dealership! I couldn’t wait to get the new Escalade and they made the process a perfect one. I highly recommend this dealership.

I've owed four GMCs over the years and loved all of them, but when it comes to service Allen's department is the worst. I took my Terrain in under warranty for a bad Navigation/Radio/Backup camera. Huge safety issue, the backup camera would go blank after 2-3 seconds of use backing up. They said that they couldn't do the firmware upgrade on the system because they had no internet access and the service departments computers were down because of their remodeling. I brought it back a few months later for a recall issue and asked to have the fix made at that time. They said that it was now out of warranty and would cost $2500.00 to replace the unit, but service manager step in and said they would discount it to $1200.00. Such a deal. I found out later that the radio nav unit is only $450 dealer cost. So I took it to Simpson GMC today and they called the factory and got a free radio nav unit and just charged me to install it. $278.00 TOTAL I heard that Allen has great salesman but their service is the worst.

My wife brought our vehicle in for pulsating breaks. They test drove the vehicle. Tom the servicemen could have easily told her the rotors were warped and she needed new ones. However he was honest and told her break rotors can oveheat on steep long inclines and casue pulsating of the break. As long as they dont warp no need to replace them. This is our new service center. Thanks Tom. S/F Magee

As always, you suck. Last time I was there you lied to me to get me in and when you changed my oil you did not screw on the filter very well. The next morning when I saw oil all over my driveway I had to take it to Irvine Chevrolet to fix the job that you screwed up. This time you said you fixed the door, but it rattled worse when I left than when I came in. I am actually selling this car so I never have to go to your dealership again.

Best service advisors...for me, it's Tony. :-) outstanding technicians, loaner program, excellent service and repair. I've been bringing my car here for the past four years and have never been disappointed

Ron Evans was great. He was thoroughly familiar with the vehicles we were considering. He did not over-sell anything and was not overly aggressive with his sales pitch which was greatly appreciated.