Byline Bank N Western Ave, Chicago

I've been a Byline Bank member for a couple decades now but this is my first opportunity to visit this branch. Very welcoming staff and quick to sort me out as they had a Notary on duty ready to get me signed and on my way. Really appreciate the service!

Not friendly and had absolutely no sympathy/empathy. We might be in the end of this pandemic, but people are still struggling and catching up. The person on the phone stated that they have had several calls about reversing overdraft fees and they cannot keep reversing them. A. Yes you can, overdraft fees are 100% profit and the bank makes TONS of extra money off of them. B. MANY people are still catching up as I said. C. I called ahead stating there was going to be an issue with my unemployment coming in 2 days late and if they could excuse the overdraft fees and the answer was YES, however that wasn’t the case with the person on the phone. I’ll be leaving this bank today which won’t have an impact on them but it’s frustrating that in times of absolute need they are being TRASH. Also charging 36$ for a 2$ overdraft is crazy. Chase Bank it is. 💅🏼 ✌️

Horrible drive-thru service! If I could give 0 stars I would. I waited 45 minutes sandwiched in between two other cars to get to the ATM.

They wanted me to pull down my mask and see the camera. I have never been to a business were I have to pull down my mask. I wanted change for $10 in quarters, I was denied. This place is unprofessional. I will not return.

Very professional and friendly staff. Everyone dresses business at this branch.

I like the efficiency of the people who work there, they understand you quickly and are friendly.