Byline Bank N Broadway, Chicago

They closed Loop locations supposedly there's a Polk St Branch, Good luck finding it. My Branch is always empty not even cars, .Even 2 hrs before closing. G-Pay couldn't verify my acct. By-Bk in person sd we don't do that. Also I have to Payroll Chk deposit in person and By looks at my Chk like it were TP, What, I'm trying to scam them, Ah... Who's your mother? Dead,.. Sorry. They're shutting down 👎

Byline seems to be struggling as a company, gradually closing all the branches near where I live. Customer service is mediocre in the best of times. According to the app and their website, there is a branch open a couple of miles away. When I arrived, Closed signs are posted. So, I called another branch only to learn they don’t have a drive up window so an appointment is required and you wait in the vestibule until you’re called. I’m in a high risk group and unwilling to take unnecessary chances. Inexcusable that you have call each “open” branch because Byline doesn’t care enough to provide accurate information.