Busey Bank Cole St, East Peoria

I've had Busey since it took over South Side Bank. Many consumers are switching to online banks. I've stayed with Busey because I want to see where my money is going and who I'm working with. Everytime I have a question I'm told, "you can do that online". Thanks... but if I took the time to come to the bank I'd like my financial business handled while I'm there. They expect us to go home, go online and take care of everything on our own. If this is how Busey wants it then I have no need to bank with Busey. I can go online and bank with anyone. Closing branches and pushing us to do everything online is why I will no longer be with Busey. But before I can leave, I have to schedule an appointment with another branch since my local one is permanently closed. What a joke.

This is the worst bank I have ever dealt with. I have to continually re-visit because they keep executing my instructions wrong. I have to resubmit paperwork constantly. They type routing numbers into their system wrong, duplicate entries where there should be one. I just found another mistake they made, and will have to go in and try to get it fixed, but I have no confidence they will fix it correctly, and will more likely make another mistake. If you are doing anything more than a checking account, go someplace else.

This Bank is the worst bank Ive ever had to deal with in my 44 years of life. They do absolutely nothing for there customers. They haven't offered me anything in the past 8 years ive banked there.

Awesome Bank and the employees are so helpful and welcoming

This is my bank Everyone is always nice and easy to talk to in fast thanks South Side

The ladies are always friendly in the drive up windows.