Buckeye State Credit Union- Akron E Thornton St, Akron

Madison Ogdan the greatest financial consultants ever great results

I have done business with them for 10+years. I have always had fast friendly service. I have had 2 car loans and a debt consolidation accepted and paid off. I have always felt I was treated fair.

Had an issue with my account. Met with Patty Benson, Branch Manager, who was extremely patient, polite, and had amazing customer service. I appreciate her time and the way she explained everything.

Jessica was excellent when handling my loan she was very patient with me and took care of all my needs.. This Akron Branch is awesome!!!

I was recommended to buckeye credit union. I am very disappointed with their customer service. They seem to not know what A is connecting to B. Very unprofessional. They do not return calls and loan officers can't allow anyone to book appointments. The worst company as far as customer service experience. They literally pay two receptionist a position to just answer the phone instead of taking care of customer based needs. Manager can't return calls. Seriously 2 days and you can't call back.

So disappointed and upset. I had a car loan with Buckeye Credit Union and all payments were made on time. I had payments scheduled from my checking account. I called in March to find out what my final payment would be in April. I was given an amount and scheduled the payment. I received a call stating that I have past due amounts and was subject to late fee. I explained to the customer service rep that I called, got an amount and paid it. She then told me the FINAL amount paid was incorrect and this in turn caused a late payment fee. I asked if the fee could be waived because as she could see there was never a late payment for the duration of the loan. Instead she gave me a speech on what I should do the next time to prevent this. I was so upset she talked to me this way....my bills are paid on time. Sorry I was human. Hopefully I will receive my car title without a hassle.

I've been a member since 1998.They have treated me as part of the family. Friendly customer service. Great services and barely any wait time.

I recommend Buckeye Credit Union 100%. I’ve been a customer since 2013 and nothing but positive outcomes

Came to see if this bank would be a good fit because my company is very close to their location. Asked to have a simple page notarized and they said that they do not notarize for non-members. That is illegal and a very bad business. You are a notary for the state not the bank.

Due to Staff training on 12/5/2020 I was unable to access my account by visiting the building. I would like to suggest closures be posted on the website at the top of my account summary (where the advertisements for credit cards & discounts are) if possible. Thank you.