Brookline Bank Walnut St, Newton

I was greeted at the door very kindly. But when I went to go speak with the teller she was rude in this respectful. I kindly asked her if I could have a few $2 bills and she lied to my face saying she didn't have any when they were clearly in her register. I will be talking to the branch manager.

I had a similar horrible experience with other reviewers. Marina is a horrible representation to that branch. I have to close my accounts with Brookline Bank due to 3 fraud activities across 2 of my accounts over past 5 weeks. The whole process was very stressful and Marina not only didn't try to help or apologize to our situation. The last words from her before I left the bank was "There is nothing we can do to protect you from fraud". If this is the case, I would rather save my cash under my pillow. Very sad to see how this branch is being underrated because of this one aggressive and unpleasant staff. If you bank with them, DO NOT TALK to Marina.

The manager marina is a lier. I have been with brookline bank for almost 13 years. Love the service at the other branches, especially newton centre. This one however is terrible. No one cares. They lie right to you face. Completely put off by these people. If it weren't for Lillian and all the other wonderful people I have met there over the years, I would have closed my accounts on the spot.

The employees at this branch give exceptional service! They skillfully and efficiently helped me, the employees friendly and knowledgeable. I would highly recommend!

5 stars from the Manger, Paulina to Asst Manager - Marina; Tellers and New account They are all pleasant to deal with. I love this bank.