Boren Agency, LLC American Family Insurance 91st Ave, Lake Stevens

If you're looking for poor customer service and combative agents(Cory)(Emily) that are not looking to help you with resolutions concerning ridiculous $5 monthly fee for them sending you a paper bill so you can pay your bill. You've come to the right agency! Look elsewhere for better service!

Emily at American family insurance (Boren agency) is as pleasant and easy to work with as any agent anywhere. Competitive rates and first class customer service!

Emily went above and beyond to help us and find the best situation. Even going the extra mile when she didn’t have to.

My house burnt down a few years ago 3 days before xmas.my first call was to Emily and within 30 minutes she had me in contact with my claim adjuster Michael whom I also adore. We we're set up in a 5 star hotel within the hour and every need we had was met by them. American Family went so far above and beyond for my family I cannot thank them enough. Prior to the fire Emily helped me with my car insurance for my whole family. And their prices were half what other quotes I had received..I recommend them for all insurance needs anyone might have. They are the very best.

Emily was so good to deal with. She took the time to see what we really needed instead of what our previous agent had put on our policy. And we had no idea the holes in our coverage til Emily did a coverage review with us. It was a great experience altogether ❤️❤️

Emily got me a great price, paperwork to sign via email and my ID coverage card in minutes for auto coverage. She didn’t upsell me, got me exactly what I needed and well under budget.It was a wonderful and seamless process. I’m a fan and will be recommending her to anyone who needs coverage.

Emily was able to get me the lowest price on full coverage out of anyone. She was able to answer any questions I had and made me feel like I was a part of their "family" long before I ever committed to them.

Emily with Family insurance is so awesome, I would recommend to anyone. As a first time homebuyer is already stressful enough going through the process. Emily made the process so easy to shop for home owners insurance. She is always so fast at getting back to me with any question or anything I need. I highly recommend 🙂

I've been working with the Boren Agency for a couple of years with auto, renters, and boat and have experienced nothing but stellar service from everyone there. I just added home owners and worked with Emily extensively on tuning that policy - I can not imaging being more pleased! Great rates, great service!!!

Emily was courteous, friendly and well informed. She made it a very pleasant conversation. I stick with American Family knowing of their excellent claims handling,. Luckily, I didn't have a claim just an update.