Border Federal Credit Union E Gibbs St, Del Rio

Disappointed at there way of making me stay with no active card, it expired before the new year & totally forgot about getting a new card. ( Everyone Has A Busy Life) So I called today and lady said oh you should have gotten one a month prior to your due date (which I didn't). Then comes back to say oh it said it was a bad address & I've gotten mail there before, which I didn't understand!? I never received call/email/txt saying my address needed to be updated or it was bad. I told her well I need a card & either I needed overnighted to me. Then wants to say its a $6 charge Haha now why, would I pay for them to send me a card when its their job? Right? I mean just the way they wanna charge $5 Royal Checking Fee. They should be able to wave the fee, but I had to make other arrangements for card to be sent to me. Get it under control BFCU.

Mrs. Susana Mendez and her superior knowledge was a God sent to us. The time and energy she put forth in helping us were so greatly appreciated. She took the time to explain to us our options and the best possible service was on full display...We have been members for quite some time and she has always been willing to listen and give the best of herself to help.Thank you Susana! Border Federal Credit Union has never disappointed us!

There was no welcoming me as a new member at the bank customer service Is needed.

Longest drive thru ever, was in line for an hour till I drove away. Don't understand why it takes so long.

Worst service i have at Border.

Wat is the limit to get the income tax done for free? Anybody?

excellent service and customer service, they explained to me in detail what I needed to know and all my questions were answered and very well explained