BMW of Ontario Auto Center Dr, Ontario

Service is good. I've been coming here since 2014 and Will S. is the best. He's always honest and never tries to push services I don't need. That speaks for itself.

What kind of premium brand dealer will crash a customer's brand new car and offer a 'sand down of the bumper' ??? This is absurd and your BMW license should be revoked ! You are giving the brand a bad name and your mechanics are sub par compared to other BMW dealers. And please don't reply with your standard template it makes things worse...

When I first talked to the service writer,I explained in detail what was goin on with my car.she quoted a price.I gave her the go ahead to to do the work.then I get a video from the tech acting like he found the problem after he had already done the work I confirmed to be done.which means I was locked in to pay for the work that really didn’t need to be done and now they told me it was going to 6 times as much as the initial quote.sounds like a scam to me.so I said no more work.I paid for something I didn’t and didn’t get my problem solved.will never use Ontario again.

I was beyond puzzled with all the light flashing on my dash! My BMW agent (Ulisses) went above and beyond my expectations. Ulisses listened to my concerns provided multiple recommendations that allowed me to make sound decisions for my 535i. Not only is BMW of Ontario top notch, they have a staff that is well organized, thoroughly knowledgeable, and a pleasure to work with. I recommend BMW of Ontario, and suggest Ulisses as your next Service Advisor to satisfy your BMW needs.

My service advisor Pamela Allen always takes great care of me. She’s pleasant and professional! I request her on each service trip. Thanks Pamela!

Mike Scholz and his assistants were very straightforward to negotiate with. I appreciate that Mike was very direct and honest with his responses and that there was no funny business. We agreed on pricing via email and I flew in from out of town to meet him and sign the paperwork. I was in and out in about an hour. Thanks Mike!

My service advisor Sergio Herrera always provides great customer service. See you next time. Keep up the great work!

I had a great service experience thanks to Sergio Herrera. Their shop was back logged but he still managed to get my car done the same day.

Went to look at returning my BMW and leasing another at Ontario... the people helping us were nice but didnt tell us ANY of the specials they had. Which was several thousands we would benefit from. Ended up returning my car to Crevier BMW, they immediately told us the BMW specials and had the exact car I wanted ready to test drive when we arrived.

It took a very long time, more than four and a half hours to service my car. Nothing special done. Just took forever to do it…