BMW of Minnetonka W Wayzata Blvd, Wayzata

This was the best experience I have had buying a vehicle. Well done.

We just recently purchased our second BMW from BMW of Minnetonka a week ago and couldn't be happier with the service we have received. Amy Mattick and Andre Prasad assisted us with test drives of the cars we were interested in, answered all our questions and provided excellent customer service. We live in St. Paul, and even though there is another BMW dealership closer to us, we will continue to come back to the Minnetonka location.

Recently, I purchased a used Bmw 650i from BMW of Minnetonka. I particularly wanted to give a special acknowledgement to Craig Haggerty for making this all happen for me. He's a top notch salesman, easy going, kind and yet Craig was very professional and knowledgeable in every area and aspect of BMW cars. In fact, everyone there at BMW were all so kind, friendly and courteous towards me. Thank you for making my experience there of feeling welcome.

Lets just say that BMW charges X2 the actual labor rate of what the time actually is to there customers my Platnum warranty from Morrie’s luxury auto wouldn’t cover the total cost of repairs because BMW over charges for there service, the customer service I received was Absolutely terrible. Communication terrible I was told it would cost a certain dollar amount for everything and then I get a text not a phone call saying it’s going to be another certain dollar amount. Money was not the issue it’s there service and the way I was treated for owning a luxury vehicle this was a terrible experience probably the worst I’ve ever had. Dealing with a dealership Also do not go to David Anderson worst service advisor I have ever delt with. EVER!

I bought a car through Rob Dahnke recently and my experience dealing with him was delightful. I am from Chicago and I found his listing online. Rob looked up the vehicle, made sure it had all the features I was looking for, did a test drive for me to ensure everything was A-ok with the vehicle and gave me a great price. I was very impressed with his professionalism and attention to detail. I flew into the dealership on a Saturday, and Rob had the vehicle detailed and all the paperwork ready to go. I was out of the dealership in approximately and hour driving a new car. I am taking the time to write this review because I appreciated Rob's professionalism and hope some of you can benefit from it! Two thumbs up to Rob!

Last week I bought a new 2015 BMW X3. I worked with Matt Liebig who also helped me with a BMW purchase 7 years ago!! He does a great job and is very helpful with all the electronics! He is a straight shooter and I highly recommend him.

First-time BMW buyer here. I came to the dealership on a Thursday night to browse the lot; was greeted by salesman Rob Dahnke. Wasn't sure which model I wanted at that point, but knew I wanted a V8. After showing me a few options, Rob showed me a 2013 550i. It had the features I wanted and Rob had me sit in it and start it up. He went over all the great options the car had, and showed me the operating system in the car. He took the time to explain the differences between the different models, advantages amongst them, and BMW overall. I returned that Saturday with my fiancé to test drive this car. Once I drove it I fell I love. What an automobile! I returned to the dealership ready to buy. Rob helped me through the sales process and Miles Paquette-Falk showed me the great features of the vehicle further after I decided to buy, which helped me hit the ground running with my new BMW. Scott Thompson helped me with the financing, and it was a seamless process. He was very friendly and knowledgeable. Overall a great experience. Not sure I was going to buy a BMW but after the treatment I received at BMW of Minnetonka it made it an easy decision to buy the car of my dreams. Came in intimidated (again, first-timer here), left with a 550i that I love, thanks to Rob, Miles and Scott. Looking forward to working with these guys in the future to keep my BMW experience a positive one, and hopefully become a long-term BMW guy.

Terrible service. They don’t stand by their products and fix issues while it’s under warranty. They wait till time expires then they tell you it needs to be fixed out of pocket. Some of the service advisors are nice but they’re forced to follow these horrible practices. I’ve owned 3 bmws previously but switched to Mazda due to this place treating customers poorly. Best thing I ever did. Spend your money elsewhere, if you must drive a bimmer, go to motorwerks in Bloomington.

Amazing experience! I don't think we fit the typical demographics of a BMW buyer so I was a little hesitant to go to the BMW dealer to even look at a pre-owned vehicle. When I met Tom White all my concerns went away. We were not sure which vehicle we were interested in but that didn't matter to Tom. He was gracious and allowed us to test drive 5 cars. We ended up finding an outstanding value on a pre-owned X3 and couldn't be happier. Tom did a great job at making us feel comfortable and followed up with all of his promises. I would highly recommend that you ask for Tom White if you are in the market for a BMW.

I chose them for 2 reasons, first to look at a 2013 Mercedes E series they had and I had never driven a BMW. I informed Josh that I would also like to look at a comparable BMW, he informed me that would be a 5 series but he was sure they didn’t have any that would be comparable as at the age they come in with too many issue to make them worth them reselling. Really? I was told the car I was looking at had new tires and like new brakes. I purchased it and brought it to the Mercedes dealership I use to have the do a full check out to see get a baseline on the car. I was told the back inner calipers (brake pads) were at 3mm, this is hitting the limit of life, Not like new at all. I contacted Josh several times and just kept getting a run around for a week. I ended up going in and asking for his manager who had the brakes checked again as the reports he had were they were like new. It was found that they truly were worn and the excuse the service dept. gave was you basically have to take them apart to see the inner pads. So if you can’t easily see something assume it is good. Wow. I also discovered I was driving on expired plates. In the end I got the brakes replaced and a temporary license permit. Getting my brakes done was a nightmare, I have never been more confused by a service dept. I went through 4 people just to check my car in and the pickup process was no better. Then there is the loaner car. I would have thought they would have taken that opportunity to prove to me I should have bought BMW, instead they proved I made the correct choice. They shoe horned me into a base model 3 series, no comparison to my care. They had every chance to show me what BMW was all about and if this is what BMW is all about it is highly overrated and priced. The only reason they got a 2 was because of the manager I talked to who straightened everything out, but when he was not around everything was a battle and a nightmare. Considering I was at what was supposed to be a high-end dealership I would have expected that kind of service from everyone not just one person.