BMW of College Station Texas 6 Frontage Rd, College Station

Absolutely the worst experience ever! Wish there was an option to give them no stars! When I walked in, no one greeted me, even though there were no other customers and the salesman were all sitting on the Mazda side. Then Eric shows up. What a zero! At first he acted enthusiastic about helping me when less than 10 minutes into telling what I was looking to purchase, Wayne, a customer, walked in. Literally in the middle of a sentence Eric yells, "Wayne is that you? I'll be with you in a minute." I was so, so, so, unimportant to him, gets up from our conversation, goes and gets another salesperson to work with me and attends to Wayne. What horrendous customer service!! The second salesperson has less knowledge of BMW's than I do. He did not even know how to open the hood!?! He left me three protracted periods of time, once to tell his manager something (really? Is he 12?) , next to find a key to a car and finally to try to find the car!!!! While were in this DISCOUNTED car, he called me old!! Wow! Then he said it did not have an alarm system nor was it an inline 6, which I specifically requested. He asked if that was a deal breaker? I said Duh? That's what I've been discussing with you. He left a fourth time to tell his manager there were OTHER customers on the BMW lot!!! Another indication how unimportant me and my business was to Brazos BMW. I will be telling every person I know, most especially the ones looking for new vehicles. Both Eric(most especially Eric) and whoever the other salesperson was should be fired. They clearly have less than zero customer service knowledge. The young, second salesperson was just plain stupid/clueless to all social graces. The fourth time the clueless salesperson left, I turned the car off, told another excessively, spewing with rudeness salesperson the key and left. Well, the moral of this novelette is; Brazos BMW BLARING OBVIOUS does not need my business nor anyone else's.

Traded 3 series for a 5 series!! These people are awesome...from sales to finance this place is wonderful! Can't forget that awesome sales department go see Trevor keep that beamer in tip top shape! Deb, Eric and Murray were terrific! And Tiffany did the delivery of the vehicle and was very professional she knows everything about all the bells and whistles!

Unfortunately you may have the worse service center in texas. The customer service that I received was horrible. I explained to your general manager from my perspective my experience and was called a liar and hung up on. Mr juco was very unprofessional and displayed why his staff Express the same attributes.

BMW of College Station is the place to buy a new vehicle. Staff is great and Jorge was an awesome salesman. Walked out with the car we wanted.

Great Car (z4), but despite speaking to numerous staff, they don't follow up on a simple warranty items. Would make the trip to Houston for the service alone and will not buy a car from them again because of the poor service alone.

Jorge is wonderful. Staff made us feel welcomed. We are in love with our new BMW. Thanks BMW of College Station!!!

Great service! Very responsive and also helpful with answering questions and providing recommendations!

My son just moved to College Station last weekend to start school. His 128i tire picked up a nail or something causing it to have a slow leak. He drove the car to BMW of College Station to have the tire repaired and dropped it off. The dealership had to order the tire. While the car was there, they contacted my son and said there was a multitude of items that needed addressed on the car. 1. Front Wipers needed replaced $ 82.00 2. Brake Fluid Flush $129.95 3. AC Micro Filter $146.71 4. VALVE COVER GASKET $908.75 5. OIL FILTER HOUSING GASKET $538.61 I thought this seemed suspicious, so I had him go to a well known reputable European Auto Shop in College Station. The shop spent 3 plus hours going through the car completely with the only findings to be Engine air filter (Remove & Replace Engine Air Filter Element $118.13 +tax ) and Cabin air filter ( Remove & Replace Cabin Air Filter $102.48 +tax ) As far as the leaks i.e.. valve cover gasket and oil filter housing gasket, they said is was a result of a messy oil change or oil top off, which happened just a week ago a the BMW Orr Dealership in Tyler TX. smh. SO CONSUMER BEWARE BEFORE YOU USE EITHER SERVICE DEPARTMENT IN COLLEGE STATION OR TYLER TEXAS. GET A SECOND OPINION. BTW THE EUROPEON SHOP IN COLLEGE STATION THAT DISCOVERED ALL OF THE ISSUES or BETTER STATED NON-ISSUES WOULD BE: AUTOWERKS. Thank you Andrew with AUTOWERKS of COLLEGE STATION. For being honest and upfront and very informative about the issues with my sons car. I will highly recommend your shop to everyone with auto repair needs.

Just purchased my first vehicle and I couldn’t be happier! They’re staff is very good at following up with your set appoint. 5 stars!

While I've spent most of my life believing dealerships are dishonest, these guys have changed my perspective. It was the most polite and professional experience we could have ever hoped for.