BMW of Chattanooga E Brainerd Rd, Chattanooga

This dealer has the worst customer service! I bought a CPO car from them from out of state. When I received the car it did not pass the state inspection due to it not meeting the standards and they refused to reimburse me for the costs. I should not have to be spending money on a relatively new car! Salesperson Keith did not treat me well. Very disappointed in the service.

Very friendly, knowledgeable, and helpful staff. Jonathan A. was very helpful and made my time at BMW of Chattanooga very pleasant. I would recommend this dealership without reservations.

Professional staff! Gary was fabulous. He was very knowledgeable about the vehicles and made my car buying decision easy.

We recently purchased a car for our son at BMW of Chattanooga. We were impressed with Mr Keith Rawls. He was very professional, courteous and knowledgeable. It was the most pleasant experience in car buying in a long time. Go by and see Keith Rawls when you are needing a car. He will make it an enjoyable experience ! JB

This is the Greatest Vehicle Purchasing Experience EVER!!!!! I've on my 6th BMW, located in the Midwest but was so impressed from the interpersonal authentic warmth from initial inquiry, I took a 6 hour trip to confirmed what I felt was conveyed across the phonce lines. WOW, we are still Buzzing and Beaming over the awesome Hospitality, DYNAMIC DEAL, wonderfully warm staff of Janora, Andi, Gary (Used Car Sales Manager), Ryan (New Car Manager), Leslie (Business Manager) and everyone we encountered during our entire experience from the time we entered the dealership doors. As I said earlier, I will definitely be back next year when I upgrade my 750Li and my Daughter will be back when she upgrades in two and a half years. I've purchased 6 BMER's over my lifetime from 5 different dealers and Chattanooga BMW was the absolute BEST and awesome with an asterisk. I'll never forget recieving the Ultimate Experience from the Ultimate staff honoring everything and MORE in the purchase of the Ultimate Driving Machine. As a Pastor, I will start with parishioners, family, friends and anyone looking to purchase a BMER that I can vouch, without any reservation whatsoever, your Dealership, Staff and DEAL are second to none and LEADS other Dealerships in Leaps and Bound. Thanks for an UNFORGETTABLE experience in another purchase of the Ultimate Driving Machine.

Their service department has awful communication and customer service skills. They tried charging me 5 hours for job that books for 2.3hrs and marked up the parts as high as 170% per part of LIST price. Before I checked the repair bill against other BMW dealers, I thought about trading my well-maintained BMW in one of the few decent CPOs they had. They said they would deal retail to retail. Yet, they tried offering me less than one eighth of my car's MMR retail value and would not budge on their car at about one thousand dollars over MMR retail. When I showed them I had access to Manheim valuing systems and explained that I had worked for dealers in the past and know how the system works, they tried to make excuses for the value not based on real transactions or market values. I had thought this kind of behavior was relegated to the past but, after dealing with these people, I now completely understand why so many people dread dealing with car dealerships.

They went above and beyond for me to get a 2018 BMW i3 W range extender and worked with other dealers. Christine is a rock star! She explained everything upfront clear non hassle pricing which included discounts already.

Jonathan Allers took the time and was very patient with us. He was more than accomodating. Jonaathan was very knowledgable of the BMW product and we learned a few things we actually didnt know about BMW. Overall the purchase of our 2015 BMW 328I was a very pleasurable experience. It was well worth the one hour plus drive from our Atlanta Suburb. They definitely made a customer for life.

Wes was efficient, personable and kind. The service work I had performed went very quickly and the waiting area was peaceful and quiet. Thank you for the pleasant service experience.

Everyone was so helpful and went out of their way to make my shopping experience great. John Griggis was professional and helped me find the perfect car.