BMO Harris Bank Elm Creek Blvd, Maple Grove

Exstomer service here is great. The tellers make you feel like your important to them . They are knowledgeable and cheerful.

I went there Tuesday, January 19th to cash a sizeable check and was basically "profiled" and discriminated against by a teller and her manager... No effort was made by either woman to verify the check or even help me open an account...They said their policy was they can't cash checks over 3K and suggested I deposit through family, friend, or relative...Thereby signing a check to said third party and then they would transfer it to me. Yes, I understand liabilities with checks, but this branch made absolutely no effort what so ever to verify it. I even respectfully asked (with all my valid IDs on hand, of which they never looked at) if they can make an exception but to no avail. I even went in twice hoping for a different outcome. After leaving disappointed, embarrassed, and frustrated, I decided to call a different branch in Minneapolis to see if they could help. Sure enough, the East Lake location was able to cash my check and assisted me wonderfully with no issue at all. They took the necessary steps to verify the check, my identity, and made me feel welcomed and appreciated. Apparently check cashing is at the discretion of branch managers, which clearly the Maple Grove one discriminates against "certain people..." Bottom line, no effort at all made by the employee or branch manager to help me out. Thanks for nothing Maple Grove BMO Harris Bank. I will not be returning to that location at all, nor do I recommend any person of color to do banking here--if they can help it. Discriminatory practices like this are not new to hard-working people of color like myself. Hopefully, this branch figures it out and someone of significance there sees this and can and make change.

I had a silly request that I needed help with. Linda went above and beyond to get me the answer I was looking for. Thanks for the great service.