BMO Harris Bank W Jackson St, Woodstock

On the bank’s website and the sign posted on the door, it listed that this branch was open until 1 on Saturdays. We arrived around 12:15 and waited in the vestibule because the doors were locked, but there were plenty of customers inside. We figured they might be at Covid capacity. Two tellers sat behind the counter and looked at us multiple times but did not come over to tell us if the bank was open or closed. Eventually, a banker walked some customers out and told us the bank was closed and we would have to come back another day. A very bizarre, confusing situation with unhelpful employees.

BMO Harris is the WORST possible bank for any business. My business has several accounts with Harris and has been using them for many years. We are the type of customer that most banks would appreciate. In November 2016 I discovered an employee of my company had been forging checks, opening online small business loans, making his personal car payments out of the business account, on which he was NOT a signer. I had a personal banker I had worked with for some time. I began collecting the information regarding the forged checks, ACH debits, etc. Both he and the branch manager told me they would hold the paperwork until the McHenry County States Attorney decided to file charges. It took over one year for the States Attorney to investigate and take the case to the Grand Jury. The ex-employee was charged with 9 felonies regarding fraud, forgery and more. Once I was informed this person had been arrested, I brought all the felony charges to Harris. In the meantime, the personal banker and branch manager I had been using for a long time left Harris. I was concerned about all the paperwork and the file they had been holding until charges were filed. I was told not to worry, everything had been transferred to a new personal banker and everything would be ok. Well, it isn't ok. Several months ago I was informed BMO Harris would not follow through because an affidavit of forgery was not on file. I have no idea if I ever signed an affidavit of forgery or not. I signed whatever I was told to sign by the personal banker and branch manager. While transitioning employee's, BMO Harris appears to not have a complete file of all the paperwork I had previously submitted or completed with the original representative. I was asked to gather copies of what I had submitted so they could make sure they had everything. Needless to say, they didn't have everything. While transitioning files and personal bankers and the branch manager, not everything was kept in one place like it had been. I go to the Harris bi-weekly and have always asked for updates on what was happening with their investigation regarding all the money stolen from my business account. I basically hear the same response, "It has been turned over to the fraud department." No one supposedly knows anything. I asked to be able to speak to someone in the fraud department and was told that is not possible. I wanted to handle this issue the "professional" way and not have to involve courts or lawsuits. BMO Harris DOESN'T care though. I believe they are stringing me along until the statute of limitations is reached. Please tell everyone you know, especially business's, to NOT USE BMO HARRIS for your banking needs. They don't care, are understaffed and if employee's make an error you are out of luck. I am so disappointed in the lack of BMO's responses to me and the fact that they have made it so obvious they could care less.

Honestly this bank has been with my family more over almost 20 years and now this new rule that happened Wednesday has majorly effect my day. 2 employees working up front while a line of 6 including myself all because of this new rule that customers have to actually walk in just to deposit a check, when they have errands to run.

I normally bank at the Cary location, but stopped here because I work in Woodstock. I needed to order CAD for a trip and they actually had it on hand so I was able to walk out with it same day! The Cary location would have needed 2-3 days to order it.

I was interested in becoming a new customer/member. After calling in many times to even get someone on the phone, I was able to leave a message for a personal banker. My message was never returned, I'll take my business elsewhere.

Everyone is friendly and helpful. The building looks great too since the remodel.

Just paid rent here dont believe in large financial institutions having my money work for them

So far this WORKS FOR Us THANKS BMO.