BMO Harris Bank W Bluemound Rd, Milwaukee

Location currently fails to take cash deposit from customers. Talked to the manager for a few minutes and felt disrespected. Asked to close my accounts and they didn’t want to service me. Bank then blamed it on Milwaukee.

Recently (2/2022) did a refi on a HELOC. The lady who worked with us had no clue what she was doing. She didn't understand the paperwork, BMO's process or even the terms her bank used. When we closed we thought our rate was X. Only to find out at the end it was actually higher. Then she said our account for our old loan would be frozen. Of course it wasn't and they took a payment out. How can you do a job and be that unqualified for it? Don't they train their employees? The hours are bad if you work 1st shift. So it is busy on the weekend if you need to actually use a service other than a teller. They plan for this by only having one person working so you just sit there, waiting, for what seems like an eternity, to do something simple like open an account for your kid. I know we can go else where but it is close to our house and we have other reasons as well. If you haven't banked here go somewhere else. Unless you have a schedule that allows for you to come in during a weekday. Avoid the weekend like the plague.

This branch has the longest wait times of any drive thru I have ever been, even though when I come I am the only customer in the drive thru. The tellers are TOO busy chatting with each other, by what seems non-bank business and too busy processing other transactions of customers not present. The usual wait time is 10-15 minutes for them to acknowledge you, process your deposit and return it. They also do not secure your items under the bar, as I have on several occasions had my stuff blow down the street with no offer of help from the bank to retrieve items. They just said, oops. Terrible!

These are the rudest people I have ever encountered. I walked in, and there were 3 tellers standing at 2 open windows talking. Not one of them acknowledged my presence. After about 3 minutes of standing in the same spot one of them asked if she could help me. I told her I needed to get something notarized, and she said both of their notaries were busy at the moment to take a seat, and she would let them know I was there. Before I could get sat down she was hollering at me across the bank wanting to know if I was a customer of the bank. When I said I was not, but was willing to pay for what I needed, I was told no, very rudely, and they could not be bothered to speak to me after that, nor get me out the door fast enough. I am new to this community, and I have not yet opened a checking account, but I can promise you that I would NEVER do business with this bank. They were terrible before they knew if I was a customer, so I know that they treat their customers the same way. Beware. I would recommend US Bank, they were great!

We have banked here for a while and I always find everyone to be incredibly friendly and helpful. They go out of their way to accommodate our needs and even helped us through some tricky estate transactions that probably, in the end, saved us some attorney fees. They always make me feel welcome

The nicest, people...Very helpful , always cheerful!...EZ in and out & a drive-thru. I work with 3 other banks and these people are TOPS!

Convenient location but that's it. Sloooooooww service for a job that should take no time

Didn't want to cash check if i didn't open account with tham ...rude service ppl

Very poor customer service, their machines always seem to be malfunctioning as well.

They told me about the free samples!