BMO Harris Bank South La Grange Rd, La Grange

I came with my Mom to open a checking account and David Erik Rivera was super nice, clear, and friendly the entire time making the process streamlined and simple to understand. Super glad he works here and helped me.

Absolutely pathetic. I have been contacting them over a week for help. I have unauthorized charges on my account. And they appear to be doing zero about it. They are treating me like I am the criminal. Nothing but the run around. Personal banker says he will copy his manager. I reply twice after because I didn't hear back. And get the manager's out of office for the next week on her out of office reply. So that tells me what I need to know. She ignored my message. The first message her out of office wasn't turned on yet.This place is the worst. They do not care.

I am totally disappointed right now !! I am trying to get ahold of someone of the phone to assist me and nothing. The phone number associated to this branch is in a loop....press '0' for assistance and goes right back to that message. I even tried to call the 888 number and you need a temporary phone ID #....what the heck is that? I have been banking with BMO for more years than I can remember now and have NEVER been this disappointed. Please, someone....call me ASAP !!

You have to wait forever whether it's inside or in the Drive-Thru it's never different it's always wait wait like they're so busy!

If I could give zero stars I would. Not only was the manager and the tellers incredibly rude but they would not cash a certified check from their own institution. They made me wait an hour just to tell me they could not help me and when I said just give me my check back they refused to and made me wait another hour while making unnecessary phone calls. Very insulting and rude people if I were you I would stay clear of that bank. In the end I went to the Western Springs branch that is down the street and they cashed it with no problems and we're absolutely very polite. Stay away from this Lagrange Road branch.If the CEO happens to read this review I would suggest hiring new employees immediately.

Definitely the most expensive place to bank with! I have several accounts, and this one went short once. They charged me a total of $100 in fees!!! When I talked to the other banks about their fees, EVERYONE told me DON'T EVER bank with Harris! Everyone in the banking world knows not to bank with them. They're the ONLY bank that makes the MAJORITY of their money on fees. I wish I would've known then. I'm closing my account ASAP!

HORRID - my mother who is a wheelchair and quite elderly, went in to stop her paper statements for which she was being charged. An employee (won't use names yet) gave her a username but my mom wanted me to contact him for the password and any final steps. I tried calling three times and left three voicemails for the employee. STILL WAITING! Unacceptable

Wait every time. Banker completely messed up changes to the account and had to do everything again. Temporary check machine has been broken, allegedly, for a year. If there is an example of what type of device I DON’T want from a bank, this is the branch that has delivered.

never heard back from a banker Kevin H. after applying for a credit card two months ago. left him multiple voicemails, he never returned them. had to call corporate to get answers.

The manager is wonderful and went above and beyond to help me