BMO Harris Bank Muskego

I don't think I can say enough about Katielynne Silva. Any issue I have, she goes out of her way to make sure it is cleared up immediately. I have experienced several unfortunate events such as receiving fraudulent checks and credit cards being stolen but I know she is just a call away and will put it at ease. She provides excellent customer service as my entire family loves working with her. This girl is the best!

I have banked here for a few years and have been very displeased. While the people are nice, and well-meaning, there has been significant turnover, and I have experienced several very odd things. 1) i was sent a credit card for my business which did not have my name on it- just the name of the business. The manager (who looked about 22 yrs old) who did this was let go not long after this. 2) TWICE, money was taken out of our account by a different person with an entirely different account number. No explanation other than confusion was given for this. Of course they corrected the error, but then it happened again! They corrected it again, and apologized, but... wow. If this hadn't been caught, my belief is that we would have just been out the money. This leads me to believe they may have an insecure process, poor employee training, and/or lax management. I do not recommend this branch of BMO Harris.

Katielynne Silvia (Retail Relationship Banker)... Can't say enough. She's an exceptional, knowledgeable banker and goes out of her way to help me in any way she can. I like the BMO-Muskego branch as a whole, but they are TRULY lucky to have her as an employee.

Horrible service! I have a business account with them and in five months of calling and going into the branch nobody is capable of setting up payroll but every month I get hit with numerous fees for an account I can’t pay my employees with which was the whole purpose of opening up a business account. When you ask what the fees are for they tell you they don’t that they’re gonna look into it and then I never get a call back. They don’t even have a branch manager at the Muskego location! Needless to say I’m taking my business elsewhere!

I'm consistently having to go in to the bank and babysitting their mistakes. So frustrating.

I have always received exceptional service.