BMO Harris Bank W National Ave, New Berlin

Signed up for a checking account, but never got the sign up bonus (which is the reason I signed up on the first place) because my direct deposit didn’t “qualify.” Ok, maybe my employer pays me through some strange way that doesn’t qualify, but I called customer service and was “disconnected” 3 times and NO ONE could explain to me how or why I did not qualify (I assure you I was polite and patient with them). And of course, no one tried to call me back, so I had to keep being hung up on or give up on trying to find a very simple answer. Spoke with the bank manager, who was professional, but clearly had no interest trying to help me get any kind of sign up bonus (even though I used the account and had money coming in for months). Also got an error on the app that said I had hit my deposit limit when trying to deposit a check. It was only the second check I was trying to deposit in the same month. I had to drive to the bank to deposit… in summary, they have wasted hours of my life, not even tried to get me a sign up bonus (which they cannot explain to me why I didn’t receive) and their app wouldn’t allow me to cash two checks.

My father had 2 accounts here-I was named his beneficiary upon his death and have had nothing but problems trying to close out his accounts. They have lost documentation, absent of communication when the initial process was started, lacking proper staffing, and unable to satisfy me in any way.

Received ELAUT coins in my quarter roll? looked it up, it’s for game at Dave & Busters. Crazy this is a bank!... It wasn’t machine error either they were hand rolled with tape. Never had a bank give hand rolled rolls should have known. On top of that they treated me like my account meant nothing to them. When I do give decent revenue to BMO & this bank in general as does my entire family. Not anymore you lost a customer because of this branch. Going to convince them to switch also.

Been a customer for 25 years but quitting since they decided to nickel and dime fee us to death. No appreciation of long term banking relationship. Just change terms and take your $5-10 every chance they can

The branch manager Stacey is the most unprofessional person I've ever come in contact with in my life. I don't know what is worse her poor customer service or her meth mouth. Open your account elsewhere because Bmo is awful.

This company has horrible technology and lacks speedy service. Spent 3 hours at this branch wanting to open 3 bank accounts and was only able to open 1 because their systems kept crashing. Never again. Stay away.

My fav branch. Convenient location, friendly and caring staff, clean and fast

The people there are very nice I was 15 and i got a debit card for work and i need to be 16 and I thank you guys a lot and also POOT DISPENSER HERE

The tellers are the bomb diggity