BMI Federal Credit Union Bethel Rd, Columbus

Horrible customer service. They always put a two day hold on my paycheck. I work hard for my paycheck and for them to put a hold on it that is ridiculous. How would they feel if someone held on to their paycheck for two days. I get paid on Friday but my money is not available until Wednesday. If you do not have to bank here do not bank here.

Honestly, I'm surprised this bank has been voted the best bank in Columbus, or whatever that ridiculous award is, because I have banked with BMI for 7 years and they have been the worst bank I have ever dealt with, and I've banked with Chase and Bank of America before. Dare I say it, I do think there is slight nepotism/racism amongst the staff. The way they process your transactions is never the same (even if the transaction has been in your account before), their fee policy is ridiculous (I have had over $1000 in fees in the past year taken from me), getting a loan is like pulling teeth (painful), and if you ever leave the area, it is incredibly hard to get your money out of your account in a convenient manner. The reason I'm writing this review is due to the fact that my direct deposit did not post as scheduled. Now, keep in mind, my direct deposit has posted early in the morning or at midnight without any trouble previously. However, for some strange reason, my direct deposit did not post. I called immediately and asked what the problem was and spoke to "Vickie" and she informed me that it wasn't even pending and to talk to my payroll department. That made no sense, considering that when I checked my employer's payroll system, it shows as having been sent to my account. She then asks me if this is the first time a direct deposit from this company has ever come in, to which I tell her no. I informed her to go back in my transaction history and she could see that. And what do you know? Last direct deposit posted IN THE MORNING. She then tells me, "I have no idea why it's not posting or even pending. Check back in the afternoon." Of course because I have things coming out as scheduled, I'm hit with fees. No regard for how this has screwed me over and I'm sure those fees won't be refunded. They sure do "make banking personal." More like making it a personal vendetta against you. I'm planning to switch banks as soon as possible.

I started banking with bmi my junior year of high school and I'm 21 and got a car loan from them. 3.49% at 36 months and 3.99% at 48. No fees, no pay off early fees and interest depends on how early you pay it off. Big deal because a lot of banks fill loans with fees and interest is way higher than 3.49%. Customer service is exceptional, I met with Nico to sort the car loan out and it was great

This bank helped me build credit and finance a car. Best customer service I've ever had and sound financial advice. Staff is patient and very friendly I'm better off today thanks to this bank and its employees.

I've been with BMI Federal Credit Union for a little over a month. I was not excited that they held my initial check deposit for about a month, but it was a check, and I'm new so I let it go. Today, I deposit cash in the ATM, and they put a "hold" on a portion of it. Cold cash in hand requires a hold? Being that no funds need to clear, I'm completely beside myself at this policy. What kind of banking system conducts business in this manner? It's certainly not one that will maintain my business, you've already lost me BMI.

Highly qualified for loan and acct once I sent over my ID they must have seen I was a highly qualified black person and denied me!!!!! I work and worship in Franklin and was denied I have a 770 credit score and was IMMEDIATELY DENIED!!!

This is a great credit union. Always glad to help you with your transactions. Very polite. Always professional and happy.

Walked in to do a quick transaction. Good service unlike the no customer service I received from Telhio

They treat like me their own family.great Costimer service.thank you all of services department.

Nico Buoni was very personable and great to work with while opening my account.