BMI Federal Credit Union N Cleveland Ave, Westerville

There are no long lines whenever I’m here to deposits or get money. It’s pretty quick. So far so good.

I have been a member of BMI for 30 years now. I love the service and the products. Recently we purchased a new vehicle and Sarah in the Westerville Branch was our L.O. She did a wonderful job and the process was lightning fast. I am picky and she exceeded my expectations (not the first time). If you don't want to feel like just another number give them a try.

I have been banking with BMI since I was 18 and cashed my first check after high school graduation. They have always been extremely helpful over the phone and in person. They make banking personal and that is why I have stayed with them even though I live across the country now.

Honestly, I'm surprised this bank has been voted the best bank in Columbus, or whatever that ridiculous award is, because I have banked with BMI for 7 years and they have been the worst bank I have ever dealt with, and I've banked with Chase and Bank of America before. Dare I say it, I do think there is slight nepotism/racism amongst the staff. The way they process your transactions is never the same (even if the transaction has been in your account before), their fee policy is ridiculous (I have had over $1000 in fees in the past year taken from me), getting a loan is like pulling teeth (painful), and if you ever leave the area, it is incredibly hard to get your money out of your account in a convenient manner. The reason I'm writing this review is due to the fact that my direct deposit did not post as scheduled. Now, keep in mind, my direct deposit has posted early in the morning or at midnight without any trouble previously. However, for some strange reason, my direct deposit did not post. I called immediately and asked what the problem was and spoke to "Vickie" and she informed me that it wasn't even pending and to talk to my payroll department. That made no sense, considering that when I checked my employer's payroll system, it shows as having been sent to my account. She then asks me if this is the first time a direct deposit from this company has ever come in, to which I tell her no. I informed her to go back in my transaction history and she could see that. And what do you know? Last direct deposit posted IN THE MORNING. She then tells me, "I have no idea why it's not posting or even pending. Check back in the afternoon." Of course because I have things coming out as scheduled, I'm hit with fees. No regard for how this has screwed me over and I'm sure those fees won't be refunded. They sure do "make banking personal." More like making it a personal vendetta against you. I'm planning to switch banks as soon as possible.

Best bank around! They always are very helpful and understanding, I have been banking with them since I was a baby lol! They always have great costumer service and just all around a great place to bank, the new location on Cleveland ave is wonderful!

I've been banking with BMI since about 1990!! They're wonderful and I use them for EVERYTHING financial. You can't ever go wrong with this credit union!❤️

This bank does a "Hard Credit Pull" even when you try to open new checking or savings account. This is not mentioned anywhere in their website. Bank services were good.

The people at the Cleveland Ave branch are so efficient and so personable! Karla is so sweet! Thank you BMI for being so good!

The best financial institution I have worked with in Central Ohio. I recommend becoming a member if you're eligible.

Best credit union I’ve ever worked with . Always very helpful.