Bluestone Bank N Main St, Mansfield

Bluestone Bank and the previous Mansfield bank have always had great service. Recently, my accountant needed some last minute info and thru the help line I was able to have them send the info to the Mansfield bank where I picked it up with some other info later that day. Also, the password reset people are easy to deal with.

I have had a real problem with Bluestonesince it merged with Mansfield back After the merger , customers were required to change the loss payee on their house insurance. If the customer didn’t comply the bank without checking their records before the merger charged the customer $500 per month for insurance they already had. And if that wasn’t bad enough they debited your tax escrow account. This practice Should be reviewed by government regulators if not correct Ed . I have filed a written complaint with the bank I will see what their response is . Stay Tuned

Edited 4/13/21 I'm happy to say that I received a call from Mansfield Bank in response to my post and to a call that I made to them yesterday. They took the time to go through my issues and help to bring the problems to resolution. They were professional and understanding! 4/12/21 (deleted)

Easily one of the best, local banks in the area. My family, life-long Mansfield residents, have had accounts for years. Also, the bank has a very rich history and has been established for a long time. Best characteristic of the small, local banks is that if you want to meet with a certain bank employee, then you can . . . easily. Such is true with the Mansfield Bank. I recommend the Mansfield Bank without any reservations.

Do not use Mansfield Bank. I was very happy with them at first but it turns out they completely misled me on my mortgage product. I was looking to drop the PMI on my loan - which I was told I could do once the loan to value reached 80% - due to the fact that I now have around 22-24% equity in my home depending on valuation price. Well it turns out they would only use the sales price for the valuation even though I had bought the home 2+ years prior. Not only that, but they wouldn't even use the appraised price at the time of buying which was 20k more than the sales price. Now all this is infuriating but the worst part is the fact that I cannot use the new appraised value because I have an ARM instead of a fixed loan. Now, of course I was never told only a fixed loan would be able to use new appraised values, unlike the ARM product, which I would have chosen if this was explained. Instead I was told I would be able to drop it with the ARM as well but it turns out that was a bold faced lie. Now the extent of their help is asking me if I want to refinance so of course, they can reap the benefit of resetting the interest payments and collecting more fees. Seems criminal to me.

I moved here 5 years and I transferred my banking from Randolph Savings to Mansfield Bank and am so happy I did, everyone at Mansfield Bank are very pleasant, kind and helpful, and just want to thank each and and everyone.

We have been members of this bank since 1971 . We have always been treated with respect. We never have had any problem with any of our accounts. We have several.

Have accounts for my whole family. Everyone there is super nice and helpful. A wonderful experience every time for any issues.

The most helpful bank that we've ever done business with!

Horrible rude people. Applied for a position and got no response whatsoever. Horrible company stay away