Better Mortgage Brokers Inc N San Antonio Ave, Upland

Run away from these people. They cannot get their stuff straight at all. First, they mess up the closing date. They did not coordinate with the escrow company and so the notary was not scheduled when requested. Better said they would credit $200 or so for the mishap (they never did). A week after the requested signing date, the Notary herself calls to confirm an appointment (no emails or anything from Better). But the time she was confirming was not what me and my wife could do. The signing would not have happened, if not for the Notary calling back with a rearrangement of her schedule to get us in. Kudos to her. None of that was ever acknowledged by Better or the Escrow Company (Title365). Then, it takes over a week to start seeing any disbursements being made (should have happened in 4 days). I had to call and email asking where the funding was and why it was taking so long. Then another week goes by and I notice they have not paid the property tax that they forced to put in the escrow instead of allowing me to pay on my own. I signed the documents on 10/2 and as of 11/3, they still have not paid the property taxes, which were due on 11/1. They are collecting interest on the unpaid bills and putting a property owner in peril of being late on payment and subject to fines and penalties. What kind of a company does that to a customer? These people are not lifting any fingers to resolve this. No attempt to make a customer happy, only excuses that the Escrow company is not responding. That is no excuse, Better.com hired them, they are Better's problem to fix.

Do not start an inquiry with this company. The calls and emails will never stop from then on.