Benchmark Mortgage - Grand Haven Ferris St, Grand Haven

I've learned so much from Lisa Kooi at Benchmark about building credit and preparing for a financing application. Even if you have poor credit or no credit, she'll guide you to help you get to where you need to be.

Do not use this company. We were referred to Tom Sterns by our builder. Tom Sterns was extremely dismissive when we spoke with him. It was clear that getting into our house in a timely manner was not a priority for this company. We didn't get any real movement with our mortgage until we contacted his corporate office. We missed our closing date by over 3 weeks due to the fact that they could not get items handled on their end. Please do yourself a favor and avoid this company.

If possible I would give 50 stars for Tom and his team. Each star representing the stars of the flag of the United States of America 🇺🇸 Tom and his team support veterans in any way possible. We just closed our VA loan in just 26 days with COVID-19 challenges. That is from putting in the offer until closing. I have never seen a VA loan close in that short amount of time. Tom and his team made it happen without letting anything get in the way. I think this accomplish speaks for itself and I wont have to go into further detail on how diligently they work on a mortgage. Thank for all of the hard work!

Let’s see, this is my third time using Tom and his team. I used him for my initial mortgage. Then I refinanced through another lender that rhymes with wicken, big mistake.....Tom came in and got that mess cleaned up and saved me a ton of money. Just refinanced again with his team. Tom and his team are impeccable. They are on top of it and communicate thoroughly through the entire process. They are up to par with modern tech and so much was done with esign and uploading to the website portal assigned specifically to you. Documents that might be confusing were provided with samples for what should be uploaded. Everything was easy and streamlined. I wouldn’t use anyone else!

Tom is awesome! He is super knowledgeable and can help choose the right product for your individual needs. He really is there to help and he makes the home buying/refinancing process go as smooth as possible.

We have used Tom for a refinance and new mortgage approval. He and his staff are extremely knowledgeable about the industry and the right product to offer his clients. Would highly recommend.

Tom Stearns and his team are awesome to work with. They are extremely organized with their process for acquiring a mortgage. Best Mortgage lender I have dealt with personally and professionally!

Tom and his team are the best to work with! He makes everything so easy and the process so much smoother! Will definitely work with him in the future! Keep up the excellent work!!!

Tom and his staff are so great to work with! They made our closing easy and fun! Thanks for everything!

Great lender, met with my clients in person and took the time to explain different options. Very good experience.