BECU credit union 2nd Ave, Seattle

God bless credit unions. I was visiting Seattle and found myself needing to pick up a little bit of cash. I also use a credit union for employees in california, so finding an ATM is next to impossible and for some reason I wasn't able to get cash back at most of the stores in seattle. I was able to retrieve cash from this ATM no problem, and they also didn't charge me! Bless them, seriously! Seattle prices have jumped tremendously over the last few years, so anytime a business doesn't nickel and dime you it's worth writing a small report about.

Had a great banking experience here. I am a member with another credit union and they helped me with everything I needed. The team member was friendly and even offered me water. I appreciate that I can still bank somewhere physical downtown. There are also multiple locations so I am never stuck without a banking option. Also, my friend is a model on their ATM machines. How cool is that?!

Went to this location to deposit a check & the atm ended up not accepting it nor giving it back to me. Which sucked however the service I got from Kaitlyn was really great I'm part of a credit union not this specific branch but I often use becu atms since its reliable always, she helped me dispute everything and took the time to make sure I was set up right after I left there which I appreciated. It took about an hour and she was very patient!!!

Don't go to this branch. They will lie to you and will do nothing about it. I got paid on a Monday and my rent was due Tuesday, so I took my check to this branch after work to make sure it will clear in time. They inform me it won't, but if I can make it to the Sound Credit Union on 9th and Stewart by 5, they will cash it for me no problem. It's 4:35. So I rush over to Sound Credit Union where I'm informed that rep LIED TO ME, AND ALL THEY CAN DO IS DEPOSIT MY CHECK FOR ME. So I trek my ass back to this branch, inform said rep he lied to me and needs to figure out how to fix this issue, right now. He types on his computer for a while, and then walks away to talk to a manager, presumably. He comes back and informs me that even though he PROVIDED ME BLATANTLY FALSE INFORMATION, there was nothing they could do, my funds wouldn't be available until Wednesday because it's after 3. Had they just told me that and not lied to begin with, I'd be fine with this info. But he gave me information that led me to believe everything could be okay, and it almost wasn't. Thankfully, I called the call center, and the amazing agent that got me (his name was Melvin and he's awesome as hell) accepted the angry word vomit that came out of me when he answered, and calmly got my funds released while on the phone with him. If he was able to do it, there's NO REASON that branch could not have done it. They lied to me TWICE.

Stressful. Used the BECU ATM machine at Safeco Park and it took the money out of my account but did not issue me any cash. My Bank contacted me via email and asked me to confirm that I had withdrawn the money, which I had not. They were going to cancel my card and issue another which would have left me without any access to cash while on my vacation. Fortunately I had asked for a receipt at the ATM and was able to verify that I had not received the cash. Not a pleasant experience at all.

What can I say? I was with large corp-banks for years and couldn't handle all the policy changes, the random fees and the terrible customer service. I was recommended to BECU when I finally had enough and I've never been happier; I have a savings and a checking and I recommend them to all my friends and family looking for a new bank. Best bank in Wasington, hands down!

First, I made an appointment online to speak with a mortgage advisor. Their system gave me a confirmation page without a code and I requested it be texted to me so I assumed I would get it day-of. When I rushed to get there, I arrived just in time to wait for 20 minutes to speak with someone who had NO idea what he was doing. When he can't answer my simplest questions, he puts me back in the waiting area to be seen by an actual mortgage advisor. After another 10 minutes of waiting, I'm seen by their in-house mortgage advisor who "has never done this before" when I ask about a specific program. She spends 5 minutes explaining why it isn't her fault that I'm seeing her 35 minutes after my original appointment, then is on the phone for another 10 minutes getting help being walked through their system. I don't receive answers to the questions I came in with, and I'm asked to reschedule so they can get to their next appointment. I came in with more knowledge about their products than either of these two, and they were less helpful than the broken online tool. A literal hour of being jerked around, and I didn't even get any firm answer beyond "well, I think....". Incredibly unprofessional, unhelpful, and a waste of time.

In the time that I've had BECU, I've been nothing short of frustrated with their lack of customer support. Today, I finally made the decision to close my account. 1) They don't have half an idea where ATMs exist. And if you end up using another banks ATM, don't expect getting reimbursed for the ATM fee. 2) They outsource EVERYTHING. Even basic things such as loans. When you're able to secure an interest rate of 3% on a student loan through another bank and BECU gives you a quote at 9%, what does that tell you? Not-for-profit my ass. 3) I learned the other day that there is no grace period on their student loans, unlike EVERY OTHER LENDER: including Sallie Mae! Just graduated from college? No job for a month? Why don't we destroy your credit by forcing you to pay back what you owe immediately! I'm fairly certain this is against current federal banking regulations. Here's some food for thought: if Federal Student Loans and other private banks can give you a better rate with more benefits, why would you even bank with these guys in the first place? 4) I cannot remember a time that I haven't spent less than 30 minutes waiting for a customer service representative at any of their locations. 5) The Washington State Attorney General's office has received 419 complaints about this bank in 2016 (just over a month). Currently, they have three investigations including two discriminatory lending practice cases. What does that tell you? The idea that you should be part of a credit union because the savings are passed down to members is a hoax. This bank is a scam.

Just a horrible experience in general, I had because for 3 years. Theur website has never worked correctly. They never answer their phones, they shut down their website unexpectedly and unannounced, so if you need an account number or even basic access to your account, sorry, not gonna happen. These problems have been here longer than I have been a customer so that tells me they don't care about their customers, just give them the money and SHUT UP.

This place was a total joke. After visiting this location to setup a new account, I got such a negative impression of the staff that I decided that my money and financial services needs were better off somewhere else. I certainly wouldn't recommend BECU, but if you do err in going with them, certainly use another branch!