BCU Service Center N Milwaukee Ave, Vernon Hills

It’s unfortunate that the Credit Union is lacking accountability. It has been an ongoing battle with regarding my Gap and now MRC. Early in August i inquired about canceling my MRC auto warranty. The representative wasn’t knowledgeable or able to educate me on the process. It wasn’t until a few weeks ago that someone advised that the refund is credited to my loan and that I will need to reach out to someone recalculate my loan for a new payment amount. Had I known this is the process from the start of August i wouldn’t had requested my warranty to be canceled. This was critical information at the initial start with Endurance Warranty

I have been trying for a month to submit a claim for GAP deductible assistance reimbursement. I’ve left voicemails and yet no has tried to call. I’ve reached out to consumers loans department and no success. This has been a horrible experience. If everyone is confused by the process why offer the service

It used to be a good credit union but it has gone downhill in the past few years. Its been over 4 months and they still have not corrected extra money paid into my mortgage even after numerious numerious calls to them to let them know of their descrepency. Their customer service is horrible these days. I have already moved everything but my mortgage to another credit union.

Good experience in general BUT the website is the absolute worse. Hard to navigate, horrible. I have tried to switch to paperless, first on my own, then with help w them and I still get paper. PLEASE MAKE YOUR WEBSITE USER FRIENDLY and not something you web folks though was a cool design without considering their audience

If I could give a rating lower than one star I would. I purchased a vehicle from a customer under this credit union back in January of 2017, it is now nearly September and I have no plates on my car due to them failing to disclose information regarding the title. My bank paid this company off and never received a title or any more information other than a receipt from them, and after numerous phone calls and letters with them telling me they would mail the title out they mailed a Release of Lien statement out in May. I get in contact with them once again and they tell me the title was mailed with that letter. whilst speaking over the phone with them in July they relay that they will resend the title out and it should arrive first week of August. Its now the end of August and no title has been received. So I contact them once again and they are now telling me that everything needs to be done electronically through the CA state DMV and that they don't mail the titles out. Throughout this whole ordeal I've been in contact with the previous owner and he would call them the same days I contacted them. Needless to say the last time he called they told him that every time we've spoke they've told me to do it electronically. So now after an 8 month ordeal I now have to travel to CA to get the title as my temporary plates will expire before they can mail the Request for Title forms to me. So I suggest you avoid this back-alley sleaze-bag time wasting so called "Credit Union" if you wish to purchase a vehicle or someone who has a vehicle through this company.

By far the best Credit Union and Bank for that matter, that I have ever had!!! Been with BCU for over 5 years and I will never go anywhere else. I have had account with numerous bank in the past, non hold a light to BCU.

Erik guadarrama was the person that helped me, Guided me thru the process of getting a auto loan and It was such a great experience. will definitely recommend everyone to this credit union. Happy customer.

Had major issues with my x wife still having access to accounts even after I was assured by multiple people that she would not. She withdrew money and BCU apologized and said tough luck. Awesome guys!

Member since 1989 - best CU / banking option ever. I have not set foot in a bank for over 25 years! I have never looked back. Use the phone options, website and app. I have done it all, loans, checking, MO's, savings etc. Well done!!

BCU used to be a good credit union. Like others have said they have gone downhill. The communication with employees is misleading, they do not know what they are doing, and they tell you they have addressed your issue but they haven't.