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BCU (No Public Access) Sw 147th Ave, Miami

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11800 SW 147th Ave, Miami, FL 33196, United States

+1 800-388-7000

https://www.bcu.org/

  • SaturdayClosed
  • SundayClosed
  • Monday10AM–4PM
  • TuesdayClosed
  • Wednesday10AM–4PM
  • ThursdayClosed
  • Friday10AM–4PM
CLOSED
    BCU (No Public Access) 01
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    Reviews

    3/5.010 Reviews

    B

    Barbie Ellen Deen
    1

    This is the first time I have to write a bad review of the Baxter Credit Union, as I have had so many positives, up until now. I have a Visa Rewards Cash card, and had an unauthorized charge placed on it. I called Member Services, as the Credit Card Department doesn't seem to handle the disputes, from what I was told. Notes were taken, when I called two days ago, and I was told the charge was credited back by the merchant so it would not appear on my online statement. Sure enough, I log on to my computer today, and the charge is there. I call BCU and they have to verify you all over again, and then take the information again, and then tell you the charge was not disputed and you have to dispute it again in another department. I got transferred all over the place, and left a message for Dana in Member Relations to call me back, and I am still waiting. With Citi card, when there is an unauthorized charge, you do it online and they give you a conditional credit, and that is it! It is researched and the credit is made permanent. What is up with this Credit Union?

    Response from the owner

    Hello Barbie, we are very sorry to read about your 1 star review. With your account information needing to be secure, we can not assist on this review site, but if you could please send your contact information over to [email protected], we'll be able to reach out to assist.

    C

    Chanda Young
    5

    Great customer service. Quality products. I have been with BCU for almost a year and a half if my memory serves me correctly. I just recently started sending money to my accounts. After maybe six months after me sending my direct deposit there, I was approved for a auto loan and a unsecured credit card at very good interest rates. I did require a co-signer but my score was only 574. I've never had any bad experiences with them. If you're looking for a loan Emily was awesome to me

    Response from the owner

    Hello Chanda, Thank you for you kind note. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Customer Care area at: https://help.bcu.org/s/ Or if you have any questions or call 800-388-7000.

    G

    Giexy Reyes
    1

    Horrific company! They took over PNC and have had issues ever since then. I have been trying to close out an account for over a week now. I was advised a balance was on my account so I paid it, and asked that no further transactions be processed since I want to close out the account. I was advised that it would be taken care of. Fast forward to today, and i have a balance yet again. We spoke to Hector who advised us that we did turn off overdraft protection but that we still had a balance due to auto pay transactions. I spoke to supervisor Luis (empl I.D. 336) who advised me that we need to call the institution that we used to pay the account because it wasn't showing. We advised him that we confirmed and the payment processed and then asked what the next step would be. He was stumped and said they won't do anything. Absolutely no desire to look for a solution if his institution was at fault. Placed the blame on us and the other institution we are with. Perfect example on how the company operates. Don't even get me started on started on app and inexperienced associates who can't get it to work.

    Response from the owner

    Hello Giexy, Thank you for your note. We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at: https://help.bcu.org/s/ Or if you have any questions or call 800-388-7000.

    B

    Beth P
    1

    Had a credit card with them when I was 18. And just now dealing with the fallout more than a decade later. I let the card expire, thinking it was completely paid off, come to find out, 10+ years later, they sent me to collections. Never once did I receive any letter from them, saying I still owed money. Two weeks and 6 phone calls later, I think it's finally paid off. Spoke to so many people, all telling me different things, transferring me to different departments. None very helpful. Would NEVER recommend them for anything.

    A

    Avery Williams
    1

    They do not care about resolving your issues or providing any form of customer service . Expect to spend a lot of time holding just to get agents to put you on hold to "research the matter". In addition to their poor customer service, they freeze my card at least once a week for suspicious activity like shopping at the local grocery store. And their app does not let you unfreeze it.

    H

    H Dougherty
    5

    I had an issue, that I didn’t think would be resolved. BCU took care of me and reached out to me to see if they could help. And the associate went above and beyond! I’m super satisfied with BCU. Thank you Melissa!

    K

    KM
    5

    I just want to explain that this credit union is located INSIDE of the Beckman Coulter facility. You will need to speak with security to enter the building. It does actually exist and I’m a happy member of BCU.

    s

    stanley bury
    5

    BCU is a great bank to work with. The customer service is excellent.

    N

    Nelson Mazariegos
    1

    I been with Baxter Credit Union since 1990, my rate zero.. Reason they have super bad customer service and lack of communication with customers...

    A

    Alexander Lopez
    5

    Great experience dealing with saul very friendly he explained everything in detail i will definitely be recommending them to family and friends

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    FAQs

    • 1. How to Make Contact with BCU (No Public Access)?

      You can call them at +1 800-388-7000 or go to their website and submit your application form.
    • 3. How to Request a Loan from BCU (No Public Access)?

      To get loans from BCU (No Public Access), you can submit your application form on their website or go and visit the store. You may need to drive your vehicle there when getting auto title loans. Click here to get some important information about title loans.
    • 5. What Will Happen If I Can Not Make the Repayment of My Loan?

      Failure to repay a loan can even lead to seizure of assets or wages. Make Contact with your lender if you think you may miss the payment.
    • 2. What Is The Office Address of BCU (No Public Access)?

      You will find this company at 11800 SW 147th Ave, Miami, FL 33196, United States. Try out Maps apps to get directions to BCU (No Public Access).
    • 4. Is BCU (No Public Access) an Agency or a Lender?

      BCU (No Public Access) is a Credit union helping you out of financial emergency. Click here to get personal loans with low interest rates for unexpected expenses.
    • 6. Does BCU (No Public Access) Offer Loans for People Who Have Bad Credit Ratings?

      Yes. You can still get loans with BCU (No Public Access) even with poor credit. It is also available to get online installment loans regardless of your credit scores on this page. You can also find some useful info about a personal installment loan here!