Banterra Bank E Oak St, West Frankfort

I love banking at this location. The tellers are always so kind and I always leave with a smile on my face and warmth in my heart after interacting with them. I highly recommend using this bank! :)

Had to close an old account and open a new one. They made the process so easy. And they were extremely kind and understanding. The woman who helped me was very patient and willing to answer any questions I had. Best bank experience I hav had in a long time.

Michelle was the one who helped me open up my checking account and she was very helpful, patient and gave clear answers on any question that I had.

This place is a joke!! If you pay something off it should get reported that it was paid in full then not wait til the end of the month when its convenient for them. Nobody could give me a solid answer when I inquired about it just got the run around. So make sure not even a partial payment behind if you pay something off early because it will report negative even if you pay it off a year early!

The lady at the bank was very nice and helpful and took care of me.

I have been with this bank for more than 20 years - the people and the service here are wonderful!!

I have always had good service here. I have not encountered any problems in the 2 years I have been using this branch. The staff have been friendly and attentive.