Banner Bank S 9th Ave, Walla Walla

The Drive-thru window service is just so very extremely slow. Associates are always pleasant and kind, though.

Diana Rodriguez is rude and inpersonable. She claimed to not work at the Banner Bank branch at which I was cashing my check. Diana stated I could wait six minutes until she is off lunch to take care of the issue that was present but wasn't hesitant to make decisions or look into the problem more before denying services. Since this is Saturday, I am placed in a situation where I must wait until Monday to resolve my original issue, at which I am also required to be at work. I will be taking my business somewhere else and recommend others to do the same. I would strongly recommend finding someone that has stronger skills in communication, customer service and accountability.

GUYS, READ THIS TILL THE END! It will help you save your money! Plus it's a pretty crazy and interesting story! Oh, and I have the call with them recorded on my phone! The proof is all there! Possibly the worst establishment I've ever been in. I went there to deposit some money, their machine counted less than what I actually gave them, and they are always supposed to verbally confirm with the account holder that the amount is correct. When I was asked if it's correct, I clearly said NO, twice! The banker was supposed to take the money out and count it in front of me! But she still clicked Enter, and the money dropped into the safe under the machine, so they couldn't know for sure how much I put. After I talked with the manager, I was PROMISED that the difference refund will be applied to my account the next day! NOW it has been 5 days and STILL NO REFUND. I called them earlier today, talked to the same manager, and remained completely calm and rational the whole time. After a couple minutes on the phone she literally told me that my account will be closed in a week because I'm "hard to deal with," and that I need to come get my balance money before then, or else, I won't get it at all! What? Like, actually, what?? Gonna steal all my money? They at least HAVE to send me a check. BUT that's besides the fact that she has NO right to close my account just because I made a complaint about her employee's mistake!

Often times the bank has system problems. You go to buy something with your card and transaction fails. Calling the bank they say their systems are down. This has happened more than once. Same thing for deposits sometimes systems are down so all types of banking come to a standstill. I finally changed banks. Hopefully this new bank doesn't have similar issues.

After being with banner for several years I couldn't believe the horrible service I got today by the "manager" she kept saying I was talking over her. I was very upset but she didn't understand what I was asking obviously she forgot its the customers who make sure they get pay checks ;) I worked for a crooked bank before and I was disappointed to see my favorite bank turn that route its one thing being stern and firm but its a whole new ball game when you just can't be professional. Could not even answer the questions ignored me "because I was talking over her " if a customer has a question and you can not answer it please do your job and get me to someone who can. I will make sure everybody I know hears about this . basically told me I needed to start a registration booklet to manage my money . I'm pretty sure that's what online banking was provided for and all the sudden this month out of years and years. It is not "accurate " ok. Here take my money!!!! 😂 yea ..No, goodbye taking my business else where . some of the gals that work at this branch are the sweetest sadly there is only 1 left of those few . I have no clew what kind of employees banner bank has employed but banner bank is not what it use to be and that's sad.

I received a postcard in the mail addressed to me from Banner Bank promising 75.00 if I opened and account with them. Since my work place goes through them I thought it would be a good idea to open and account and the 75.00 promotion sounded like a good deal so I went in and opened an account what they don't tell you right away is that you have to wait up to 60 days to receive the 75.00 and have to use your bank card 3 times. This is really not that big of a deal 60 days use your card 3 times easy right?? Wrong!!! It has been over 60 days and I have not received the 75.00 as promised I've gotten the run around they have to go through this department and that department I've gotten allot of excuses I"m told it should have gone in there etc and that they are sorry. I had a few other people tell me to watch this because this has happened to other people who also had problems receiving their promotion. I am glad I still have another bank still active because i"m not sure i"m going to stay with these guys although they have been very nice otherwise. A promise is a promise though where is my promotion money???

Horrible customer service at this branch . Banner bank is a great bank , but at this actual location they provide horrible customer service , and they will lie to you as well . Seems like they have a bunch of young kids working there that do not know how to provide good customer service , which is crucial in this line of work . Don’t deal with this branch . The ones in college place and Issac’s ave are the ones you want to go too .

RICK CLARK IS THE BEST LOAN OFFICER I EVER WORKED WITH VERY HELPFUL THANK YOU VERY MUCH

Their customer service obsolete. I can't get through to a branch manager

Great service! Great staff! Very knowledgeable and professional!