Banner Bank W Mcknight Way, Grass Valley

I have been banking here for years,The community has noticed the very high turnover rate between management and multiple employees, I am in there several times a week doing my deposits for my business, this last week I was there waiting in line overhearing the new manager speak with a possible client over the phone she was very condescending and disrespectful talking down to whom ever was on the other end .It is concerning, I’m very familiar with kelsey the last employee there she’s a jewel wonderful customer care most likely not recognized for her hard work and dedication. What is going on? This is a reflection of management.I’m a successful business owner and quite worried.

As a business owner the standards for my products are high and I expect the same from the businesses I work with. Let me start by saying my 1st career was in the banking industry for 20 years. I worked my way up from a teller position into management. Customer service is #1 in my book of standards and we didn't receive that with Banner Bank. We opened our first account last year no problems at all. Last week we went to open a second business account and got nothing but a run around. Because of our current relationship with the bank we were told they would open they account ahead of time and we could bring documentation needed with us. Then we needed the paperwork according to a second person. We would have to to wait. The gentleman waited until 4:50 PM on a Friday before letting us know we would have to wait until Monday now. Upon hearing this we said we would be pulling our business and we were told what ever.

fabulous customer service right when you enter the door they acknowledge you wherever they may be,They are down to literally two employees and working their tails off great job both of you I go in there twice a week to make my deposits they care they acknowledge they welcome and they try, that’s what makes a fabulous employee good job you two Matt and Kelsey you rock!

Your bank and all of the employees ROCK thank you Especially Nicole, Skip, Vuman, John, & Elena it is a warm feeling to be part of a Business that so appreciates their Customers. Pam

The tellers are all so friendly, never has had a problem with the bank since opening my account there.

It's a great place to Bank with friendly helpful staff.