Bank OZK Boxwood Village Dr, Mocksville

Worst experience ever. When we moved here 3 years ago they couldn't verify our info and said we only qualified for the poor people plan that charges you $10 a month, even though we had credit scores over 750. Pretty sad they go the extra mile to beat down people even more. They said there was nothing they could do, that's what there computer told them. We ended up not transferring all our money and just using our previous bank, but using them for cash withdraws. The tellers can't even follow simple instructions. I asked for all 20s and they gave me 2 $100 bills and the rest 20s. They fail to acknowledge customers when they walk in the door and have private nonsense conversation among themselves when you are standing there waiting. When we stopped using cash withdraws during Covid they wanted to charge us even more money a month for keeping our money there. We closed the account.

Michaela is awesome. She needs to come back to lexington branch so i dont have to drve as far.

Very poor service. Every one is lazy. Act like don't care. No one will go extra mile. No follow through on any thing. Need to clean house. Change every one. Poor service. I'm planning to change bank to new bank.

Bank management is lazy and does not go the extra mile. Almost audible sighs can be heard if they have to do anything they feel to should not have to do. They also allow a certain hispanic lady teller to maintain a rude and grumpy attitude towards customers!

My experience at the mocksville and advance branch has always been great when I actually go to the bank itself. No problems at all. Always friendly and very helpful, I’m always in and out in a reasonable amount of time. They are very genuine and caring, with that being said ever since the name changed from bank of the ozarks to bank ozk, and they rebranded or bought more locations. Whatever it may be, their online banking has been the absolute worst. Whenever I make a purchase it never shows up on my mobile banking until a couple of days later and then it will show “pending” all of my bank activity is always out of order. Seems like their always down for maintenance or they can’t validate my information and can’t log in despite my log info being the same since I implemented my online banking. I’m tired of never being able to access my account online. I understand routine maintenance but when it was down just last week, and now you can’t “validate my information” it’s pretty ridiculous. My local branch customers service is awesome but the general customer service line that isn’t local is horrendous.

Great, friendly bank with a small-town feel. The staff works hard to accommodate individual needs.

I would not reference anyone to do business with them!