Bank OZK N 47th St, Rogers

This is the slowest bank I have ever been to. I have been here many times always thinking maybe they will do better. Maybe I just caught them on a slow day but EVERY SINGLE TIME, they are slow slow slow. You will be waiting no less than 20+ minutes for a simple basic transaction.

Absolutely a horrible experiences with this financial institution. I went to this branch asking for help in regards to help securing / closing my mom's checking account due to her passing away. I asked for help because I didn't know the process on what to do. I had a certified death certificate in hand (the funeral home director said to lock down accounts due to fraud). I was asking for advice on what we needed to do to prevent fraud or anything. I was told by the acting branch, "I noted the account". She made a copy of the death certificate and a copy of my driver's license. I kept asking what do we / I need to secure the account? All she kept saying is," I noted the account". She finally said if need something we will contact you. I personally have had a checking account with BOK since approximately 2008 and I was treated like this? THIS WAS DISGUSTING!!!!! All I wanted was advice and help, nothing more, nothing less. I was under the impression your bank was supposed to help you with your financial needs? I WILL BE SHUTTING DOWN MY ACCOUNT AND MOVING MY ACCOUNT!!!

I really never write reviews but sadly this particular location on Olive & 47th Street in Rogers is the slowest at service ive ever experienced on every occasion! Expect to wait in line at least 20-25 mins everytime. They have also made several errors on cash back, and then called me relentlessly over a couple dollars that they went over on and then wanted to take it outta my account when it was a mistake on their part! I had no problem giving the money back but when two different employees called me and gave me 2 different amounts and they couldn't even agree on the correct check that it came from, it made me suspicious and thats why i refused to let them take it from my account! I had to tell them the correct amount and check that the mistake was made from. Id go to a different a location if this wasn't the closest to me and its already 20 mins away from where I work & live because they only have branches near the highway.

Left feeling I was missing something. Charges applied which I never did get a clear understanding of. It ended up taking close to an hour to close out my IRA. Still feeling something wasn't right.

Friendly and personal experience even just discussing opening an account. I can see why family recommended I bank here.