Bank of the West Diamond Blvd, Concord

Terrible bank! I just got charged $140 overdraft fee even though there was not an overdraft on my account. After spending sometime on the phone with a representative, she could not prove the overdraft either. But, and here's the catch, they will not reverse the fee! THIS BANK IS LITERALLY STEALING MONEY FROM PEOPLE!!! To make things even worse, this is the second month in a row this has happened to me! Bank at Bank of the West if you do not mind bankers stealing money out of your account!

They have been calling me leaving me voicemails to reach out. I reached out and have been on hold for a very long time. Yesterday I was taking down Christmas decorations so let it stay on hold. I finally gave up after an hour and 11 minutes. After the disappointing, non-existent, customer service on the phone, I visited the bank on Diamond Boulevard and guess what? temporarily closed. 🙄 If I could give this Bank less than a 1 I would do so. Thank God there are other Banks because I will be switching.

It’s very frustrating have a large company as this one not update THEIR hours. I took time off of work to withdrawal money and get a cashiers check. Google say their open to 5pm but they close at 4pm. It’s the little stuff like this that makes me want to cancel my accounts and go with the smaller credit union. Anyhow frustrating.

I guess going to the bank on a Friday (pay day for alot of people) is not worth being open for. There were many people walking up(including my self) but this location is closed from 12:15pm to 1pm. Closing a location for everyone to go to lunch is not good management skill on having people go to lunch all at the same time. Very disappointing

This review is for their phone assistance. I am on hold for 2 hours (and going) I have their Business account which I also don't recommend. Usually have really nice staff in the banks.. But horrible online and phone support. But that's me comparing them to Chase.

Goto: IncreaseMyCreditNow.com If you're trying to get a loan or credit card through your bank STOP! First you need to clean Up your Credit then you need to go to outside vendors. Banks want to keep you at high interests rates. I want to help you get the lowest interests rates. If you don't already have an 800 fico score then we need to talk. We are affordable and reliable. Also this bank is very slow which is why we don't bank here anymore!

The staff is excellent, the process to add two accounts when they already have all your business information is archaic, over an hour. I was told it was a new system and slower than the first. This was no exaggeration. Management should do the process themselves before sending it out to the banks as it is the most inefficient waist of my time and their labor.

Good bank but this branch is always very busy. Probably understaffed, be ready to wait at least 15 min every single time you need to stop by.

I backed here for years and I was happy with everything they offered

Bank of the West in Concord CA NICE BANK IN CONCORD CA.